Swiss Chalet — Restaurant in Ontario

Peyton at Swiss Chalet was absolutely amazing! From the moment we were seated, she made us feel welcome and attended to our every need with a smile. Her friendly and warm demeanor immediately set the tone for a delightful dining experience.

Peyton was incredibly knowledgeable about the menu and offered helpful recommendations when we were deciding what to order. Her attention to detail and genuine interest in making sure we had a great meal was evident throughout our entire visit. She was attentive without being intrusive, checking in on us at just the right moments to ensure everything was to our satisfaction.

What truly set Peyton apart was her ability to anticipate our needs. She always seemed to know exactly when we needed drink refills or extra napkins, making the dining experience effortless and enjoyable. She went above and beyond to accommodate our requests and made sure that we felt like valued guests throughout our time at Swiss Chalet.

Not only was Peyton efficient and professional, but she also brought a sense of warmth and hospitality to our table. Her genuine kindness and engaging personality made our meal feel like a special occasion, and her exceptional service truly enhanced our overall dining experience.

In addition to her outstanding service, Peyton's positive attitude and genuine passion for ensuring customer satisfaction were truly commendable. She took the time to engage in friendly conversation, adding a personal touch that made us feel like more than just customers.

Overall, Peyton's exceptional service at Swiss Chalet left a lasting impression on us. Her professionalism, attention to detail, and genuine care for the customer experience made our visit memorable and enjoyable. Without a doubt, Peyton's outstanding service is a shining example of the level of excellence that sets Swiss Chalet apart in the hospitality industry.

We cannot thank Peyton enough for making our dining experience at Swiss Chalet so exceptional. Her dedication and commitment to providing exceptional service did not go unnoticed, and we will definitely be returning to Swiss Chalet thanks to the amazing experience she provided. Peyton is a true asset to Swiss Chalet, and we are grateful for the opportunity to have been served by such an exceptional professional. Thank you, Peyton, for making our visit to Swiss Chalet truly...

I'm not one to usually leave a bad review. But when I spend over $80 to feed 3 people 1 of our meals comes completely wrong and when my daughter called the location to tell them it was completely wrong she was offered $10 off her next visit.. $10 didn't even cover her meal not to mention that's not what she ordered. What is the point in ordering what you want if they're just going to send you whatever they feel like. My daughter finally got the manager to agree to just send the meal that she wanted. The offer to send a new meal out right away that is correct should have been the very first option from the person that answered the phone ,not putting my daughter on hold for 10 minutes while she went to look for a manager who then tried to offer up nothing more than $10 off and when it did arrive it still wasn't great or with the wait. My meal tasted like they used dried up day-old cold chicken and quite possibly the mashed potatoes were also from yesterday and the gravy was so salty I couldn't choke it down although it was necessary for the dry chicken. I assume my husband's meal will be the same for him when he finally gets home from work to eat as we had the same meal Now normally ,I would just assume that they were having a bad day but this is the third time in a row that my meal has been below substandard from this location . I threw 3/4 of my meal in the garbage. That is money wasted. I work hard for my money as does everyone else these days, when you pay good money for a meal you expect it to be first of all what you ordered and second of all ,edible. I'm not one to say that I will never be back but ,here we are.. I will not be back to this location the past year or so has been awful. The delivery driver was polite, I'll not be...

I placed a curbside pickup order sometime around 11:50 AM and received a confirmation email at 11:53 AM stating my food would be ready by 12:01 PM. I arrived on time, parked in the curbside spot, clicked “I’ve arrived,” and submitted all my vehicle details.

At 12:01 PM, I got a text saying the kitchen had been notified. 25 minutes passed with no updates, no communication, and no food. At 12:26 PM, I called the toll-free number and stayed on the line for 6 minutes while the representative contacted the restaurant. The rep was polite and did apologize, which is more than I can say for the restaurant staff.

At 12:32 PM, someone finally brought out my food but they were completely unfriendly, offered no apology, and acted like I was the inconvenience. They handed me the bag without saying a word and walked off.

The restaurant wasn’t even busy for there to be this kind of delay. If there was going to be a wait, it should have been communicated. What’s disappointing is that I’ve ordered delivery from this same location a couple of years ago and it was actually much faster than this in-person pickup.

For a fast food chain, this level of slow and dismissive service is unacceptable. Only the toll-free rep showed any professionalism. I won’t be returning to...