Tim Hortons — Restaurant in Ontario

This Tim Hortons has gone down hill the last few years... I don't know if ownership changed, or what happened, but it's become a nightmare. I feel so horrible for the people working there, running around, non stop, huge line ups. They used to use both registers and have enough staff to cover everything. It used to run so much smoother than it does now... I don't like to leave negative reviews, but this morning was the last straw. It took over 25 minutes to receive my mobile order, and even had to wait in the line up , to find out what was going on. IT IS NOT THE WORKERS FAULTS. I imagine they are understaffed? Everyone there is running around at all times, and they all have jobs they are doing.

I don't drink tim hortons coffee, as the quality has degraded the last few years as well, but I do grab the guys I work with coffees from here (As they find starbucks too strong). This morning just left me in such a sour mood for the people working there, I think they all deserve better. They are all so sweet and kind, and they must be exhausted at the end of...

I visited this tim on March 21st at 10:54 pm with my friend and when I entered the store the girl working there was maybe tired of working there give damn sound like why these people are here. Ignoring that voice I ordered one iced coffee and one white chocolate pistachio iced latte and both drinks were tastes so bad. The guy made that coffees for us and I changed my coffee once but the taste was still same and so bad. I wanted to change my drink but the store was closed later. I don’t know maybe the cream was bad or what, I tried pistachio iced latte at Kitchener store that was so good and gives awesome taste of the drink. I am sad I wasted my money and time...

Customer service has gone down hill because staff are rushing so much. I worked at a gas station overnight where their is a Tim Hortons and the girls came in at 5am started all the pots off coffee...this is before the carafes ..and then they would go back to main store and come back with product load everything up and then serve the coffee they started at 5 to customers at 6am ..this is when it was always fresh 20 min ....I honestly am baffled at what I taste now from these carafes ...it's burnt most of the time and because of it I have been attending McDonald's for their coffee and so has our entire household ....sad to see what time Hortons used to be to...