Tim Hortons — Restaurant in Ontario

Why can't ANY Tim Hortons get orders correct....this isn't a massive "restaurant".. this is drive thru fast food. So why did they miss items and send us with incorrect items? Even when I asked if everything was in there, and window supervisor or manager said yes, why was it still incorrect with missing items. Outta 4 people in our car, they only got 2 drink orders correct. This was my last straw with this chain, and I will never utilize them for any services going forward. When I called, I was offered a remake, but we were in line for the airshow, and obviously not turning around. I am also from out of town so won't be coming back for a remake. My brother, who I passed the remake onto, was so disappointed, he won't even go out of the way to go back either. I wasted my money and got nothing essentially in return. They refused a refund back on my to gift card (which was given from the last mess up from corporate). You bet corporate is getting a call me from. AGAIN. I'm not doing this anymore with...

This location is always slow. Almost anything you order they need to check if they have it available. Today I ordered something because of an offer in the app. When I got to the counter and scanned the offer didn't apply in the cashier's side and my bill was 66% higher than expected. The person working the till confirmed my order met the conditions of the offer, as did the manager. The manager was unable/unwilling to honor the offer and the advertised price I was expecting. I expressed that I felt cheated and I will just be driving away. The person working the till and the manager were both empathetic and professional but a woman standing behind the manager that wasn't even involved with me gave a smug and unprofessional wave when I said I'd be driving away. I will not be returning to this location or any Tim Hortons due to the false advertising and the unprofessional behaviour of staff...

I go to this Tim Hortons every morning first off all I will say staff is nomrally very happy gives awesome service, however lately they pass me an ice capp with stuff running down the side or all over the top the first few times it was maybe just a mistake, but it keeps happening I started asking for them to clean it before Passing it to me, as it makes mess in car and on me. the girls at the window give the rudest looks and will.not say another.word to me they just pass it back and close window to me extremly disrespectful. If the manager (typically wears blue shirt) makes or passes ice capp its always clean, every time, maybe im being to picky but to me is a simple task to do. I have actually had them pass it to me and they had ice capp on there hand they have wiped there hand off and passed it to me with ice capp all over. I have also compalained via email and no response I may just find...