Tim Hortons — Restaurant in Ontario

I really, really don't know why I keep going back to this non-functional Tim Hortons.

There's been several times over the last five years where I've been in their drive thru for over ten minutes waiting for a coffee, and many times in these cases I've simply left.

Today, in line for, yep, ten minutes. Lady in front of me is ordering steak tartare and ramen noodles and fresh carrot cakes and stromboli and god knows what else, and here's me looking for a coffee (I know, right?). She finally gets her turkey dinner and salmon fillets and kimchi and FINALLY, I pull up to the window...and there is no one in it.

After ten....flippin.... minutes, you can't be ready in the window with my drink?

What good are you, then? Exactly? As a coffee shop? No good at all, that's what good you are. None.

Meltzer gives it -6...

I’ve been coming to this Tim hortons for 4 years now and the decline in service as been insane. Especially drive-thru not once or twice but 2 out of 5 orders I place they get wrong. And why are you hiring people to do drive thru that can barely understand English? I’m not being racist. I’m saying that as a Canadian born brown person, I don’t get it… Why put people in a customer service positions when they can’t even understand the language being spoken. Absolute garbage service, I’m done with this location.

I usually don’t care enough to put out a lengthy reviews, but I’ve had enough recently. I was waiting in drive-thru for about 14 minutes just for them to completely screw up my order and I go inside and I have to wait another 12 minutes, Just to deal with another person that can’t speak...

I encountered bad customer service when I placed bonline order and entered the restaurant immediately after placing the order and started waiting at mobile pickup area. I still can’t believe what I overheard employees talking about me in Punjabi. They did not know i was the same person who placed this order. I am Indian myself. After seeing my order the female staff member told male staff member in Punjabi that some “JASPREET” (in derogatory way) placed an order. Then male staff member told in same language that just rush her order and don’t worry about the quality because who cares about these “JASPREETS” (in insulting manner) . I just couldn’t believe. I always thought people are just picking on tim hortons workers lately without any reason until this...