Tim Hortons — Restaurant in Ontario

I am so sad to edit this review which i posted 7 months ago. It was so much better at that time. But, sorry to say that i had met with your manager or store manager or whatever it is named "MANPREET". Would like to share a rebiew only about her. She had been acting so rude to me at first, then after watching her for some time came to know that she is acting the same to everyone. We ordered a latte and later she came to us and let us know that they dont have latte at tge moment and would give us a refund. Also, she mentioned that she could give us a medium ice capp for the same price. So we thought that we would go with that offer. We had beeb waiting here for the last 10 minutes just for an ice capp and later when asked her about it, instead of her forgetting to take that. She were treating us like she had already gave us that which we never recieved and were standing on that decision. Later sge found out that she was wrong and insted of appologizing she inturn were having a boastfull face and told us "whaterver she will give us an ice capp" even after we paying for that thing from 20 min ago. To be frank i didnt even liked her attitude to customers and will not purchase anything f4om thia tim hortans if i see here at the kitchen or counter. While telling all this i have to mention all other workers accept her for their hard work and for respectiong the customers. How can someone be a manager if they cant respect the customers. As per having experience in working with food industries, customers are the stepping stomes of a shop. Would be appreciated if the management who owns the shop could teach "Manpreet" about this and then give her the job title. Hope this reaches to everyone and watch her how she reacts to...

am writing to bring to your attention a very unprofessional and concerning experience I had today at your Tim Hortons location on Oxford Street while picking up two customer orders as an Uber driver.

When I arrived, I was informed by a very polite young male staff member that the restaurant was out of bacon. He suggested that I contact the customer to confirm if they would accept their food without bacon. I immediately called the customer, and they clearly told me they were fine with receiving the order without bacon.

However, before I could proceed, a female staff member in the back (wearing glasses) unilaterally canceled both orders without informing me. This was extremely frustrating as I had already driven nearly 7 kilometers to pick up the orders. The customers were okay with a simple adjustment, but because of her careless action, both orders were canceled unnecessarily.

This kind of behavior not only wastes the driver’s time and fuel but also damages the reputation of your franchise. If this is how she handles orders, it could result in many cancellations, unhappy customers, and a spoiled brand image. She seemed inattentive and unprofessional, whereas the young male employee handled the situation in a respectful and solution-oriented way.

I request you to please look into this matter seriously. Employees like the boy I spoke with help maintain your brand’s positive reputation, but careless behavior like that of the female staff member will do...

I am writing to express my concern regarding an unfortunate incident I witnessed at your store recently. A customer behaved extremely rudely toward one of your lady supervisors, using foul language and displaying an unacceptable attitude.she clearly mentioned that she was handling the floor. Despite his disrespectful behaviour, the supervisor remained calm, professional, and composed throughout the encounter. I found her response to be admirable, but it was clear that she was deeply upset by the incident.

As a regular customer who visits this location daily, I have had the pleasure of interacting with this her on several occasions. She has always been courteous, efficient, and dedicated to providing excellent service. It was saddening and embarrassing to see her and her team subjected to such treatment.

It is disheartening to witness individuals disrespecting hardworking employees who greet customers with a smile and strive to maintain a welcoming atmosphere. Such behavior should never be tolerated, and I strongly believe that this particular customer should be held accountable. I was able to note his license plate and can provide it if needed. I have also written it and handed it over to her. Employees deserve to feel safe and respected at their workplace. I hope appropriate action is taken to ensure that similar incidents do not happen in the future.

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