Turkey Point Hotel - Bar & Grill — Restaurant in Ontario

This was really disappointing and horrible experience. We were about 4 adults in which one was pregnant. The service is so bad that we had to ask for water and still did not receive it. We waited about an hour for our food. When it did arrive there was no spoons or forks or sauces. We had to find the server to give us the utensils and sauces.

The menu says for fish and chips comes with tartar sauce and quesadilla comes with sour cream we did not receive any sauce and neither were the order correct and with everything which was mentioned on the menu.

They are using the lowest quality of food really nasty ruined our whole trip would never go to turkey point ever again.

Also, the staff is horrible really unorganized, bad attitude, we asked another server if she could give us water and she rudely said I do not know who your server is and I am busy with my tables like wow what a customer service.

I think the owners know exactly what is happening and they do not care as long as they are making money and have workers working for them because customers do not matter to them.

Even to pay we had to go find our server and when we told her we still haven’t received any water or ketchup Or any sauces her reply way “ we are busy”

Like seriously if you are busy do not take more customers and let them know about the wait time and treat the ones who are sitting properly because money doesn’t grow on trees. No one want to complain but want to have a good time this place needs to shut down.

The washroom are horrible No one is checking them where is health inspectors I wonder how is this place is even in business because it does not meet health requirements.

On top when we paid the server charged 10% on top of 13% tax when asked she did not know what that was about because charging gratitude is against the law because it is one’s choice if they want to tip or not but the server did not say gratitude but did not know what was the 10% She also mentioned oh we do not charger tourism tax which does not make sense because there is no such thing.

This place is not worth it you will regret going there and I would like to know when and who has passed them For...

We were sat by a waitress and we ordered our food. Just 1lb wings and onion rings. We then waited for exactly 1hr 10min and during this time nobody came to inform us that there would be a delay of some kind. Then we would’ve walked around and come back. But no, there was no notification. My partner got angry at the service and left. I still gave them a chance, perhaps someone in the chain messed up and we’re all humans- I went over to our waitress, and she informed that it’d actually take another 20-30 min for the food to arrive!

Meaning, overall we’d have waited for 1hr 30min or more.

For a pound of wings and onion rings.

This is not just gross unprofessionalism but gross disrespect towards the customer as well. I cancelled our order, which they happily accepted. Good thing was we’d ordered one pepsi and water for which we were not charged.

My partner was still very upset at the whole thing repeatedly saying she’d never seen such a treatment in any restaurant before. We went back to talk to the manager and two staff at te reception said the manager is “too busy”. My friend made multiple requests to see the manager but apparently “she was very busy” and couldn’t come out. To diffuse the situation, I suggested how about we do a take out? To which we were told plainly there was a very big waiting list and they couldn’t guarantee how long we’d have to wait, that since we stepped out we’d have to start again. Several people behind us started leaving the place.

All this seemed strange to me. Counter-intuitive.

If you’re the manager of a business, and people are walking away from the door, leaving poor reviews, if that doesn’t concern you enough for you to be busy with them then I don’t know what will. A concerned customer who wants to talk to the manager maybe giving them some real helpful insight that might finally open their eyes and even help save the business.

We later drove to the only other big establishment just down the road, a very busy place, we did a take out, the same orders plus salads, the staff said it’d take 20min. We came back after exactly 20min and we...

I visited Turkey Point on June 18 and was shocked by the treatment I received at this place. All the public washrooms in the park were closed, so I approached this restaurant and politely asked if I could use their washroom. I even offered to pay, as it's common practice in Europe to charge a small fee (1–2 euros) for non-customers.

The waitress said she would check with the manager. After waiting outside, she returned and said, “My manager is asking for $100 to use the washroom.” I was stunned. I would’ve completely understood if they asked me to sit down and order something or simply said no. But to demand $100 just to use the washroom is completely unreasonable.

This kind of behavior reflects very poorly on the management. Whether it's a lack of hospitality, professionalism, or something more concerning like bias, it's unacceptable. I hope ownership takes this seriously and provides training to ensure no other visitor is treated this way.

Edit" When I asked politely and even offered to pay (a common courtesy in many parts of the world), I was told the manager requested $100 to use the restroom. That is not a standard policy — that’s insulting. A simple “Sorry, we only allow paying customers to use our facilities” would’ve been completely acceptable. Also, you can ask me to sit and order from the menu, that would be acceptable too.

Your response here shows a lack of hospitality and professionalism. Instead of calmly explaining your policies, you’ve chosen to insult your guests and call them “entitled.” If this is how your team interacts with the public, it reflects more on your values than mine.

I agree that public washrooms should have been better managed — and yes, I’ll direct feedback to the provincial park. But using that as a deflection from your own behavior doesn’t excuse what happened.

Hospitality matters — especially in a tourist area. I hope your team considers training that teaches how to handle such situations...