Wendy's — Restaurant in Ontario

😰My recent visit to Wendy's was marred by some of the worst customer service I've ever experienced. The staff were incredibly rude and unprofessional, acting as if serving customers was a burden. They barely acknowledged my presence, and when they finally did take my order, they were impatient and dismissive. I had to repeat myself multiple times because they were too busy chatting among themselves to listen properly. To make matters worse, they got my order wrong, and when I pointed it out, they were unapologetic and took an unreasonable amount of time to correct it. The overall attitude of the staff was hostile and unwelcoming, making for an absolutely miserable dining experience.During my recent visit to Wendy's, I was appalled to witness a SkipTheDishes driver waiting outside in the sweltering heat. I struck up a conversation with him and learned that Wendy's has a policy preventing delivery drivers from coming inside, forcing them to wait outside regardless of the weather conditions. This is not only inconsiderate but also inhumane. No one should have to stand outside in extreme temperatures because of a poorly thought-out policy. It's shocking that Wendy's would treat delivery drivers, who are essential to their business, with such disregard. This experience left me with a very negative impression of their management and customer...

This Wendy’s is amazing! It’s brand new design is beautiful and the restaurant is kept clean. Food is always delicious. They make sure they put a good amount of toppings on the burgers and they always taste fresh.

My only complaint would be that the washrooms need more maintenance. Last time I was there there was no toilet paper, I asked for some and the girl did refill it for me. But when I got in there it was just so gross and after washing my hands there was no paper towel.

It’s disappointing to see all these delivery drivers giving poor ratings when they are not even customers. The delivery window was probably designed to be more convenient for drivers and customers alike because you have a designated spot where workers will already know ur delivery and it’s easier to get back to your car not having to go all the way inside and talk to someone. This is Canada, dress warm for the winter! Plus there is not enough space inside to accommodate a bunch of drivers standing around AND customers during rush hours.

Point being, stop giving bad reviews when ur not eating or paying for the food. If you don’t like it, stop taking order from there or wait for the order to actually be done before going up to...

I've come here multiple times around 12am and I'll always order with extra ketchup and mayonnaise because the first time I came I felt like they put a lot less compared to other locations and they have never added extra. there is so little ketchup on the burger even when I add extra. I'm just leaving this review as a heads up to pay attention to modifications cause of the 7 times ive come to this location they have not once. And it's really frustrating getting a burger with barely any ketchup when youve selected extra whist ordering. I wasn't sure if the staff don't care or just don't pay attention but considering this happened 7 times it looks like they dont care or management has told them not to. This Wendy's has 2.9 stars based off 129 reviews whilst others in the cities have 3.9-4 based off 1k+ reviews so that speaks for itself. Staff are kind but please try to pay attention to...