Sunset Grill — Restaurant in Oshawa

On Sunday March 19th 2023 at approximately 11:30 am, my girlfriend regrettably made the recommendation that my friend and I should dine at the Sunset Grill, rather than the much superior Stacked Pancake and Breakfast House (in my personal opinion, not a sponsored message).

Once we arrived, the four staff members took a prolonged goggle at us before ushering the chaps and I to our designated table like a deer caught in the headlights. This awkward greeting required a 6 minute thorough assessment by the staff to decide whether we wanted to dine-in or we were popping by the establishment to ask for directions. When finally seated, it required an additional 10 minutes before my girlfriend had to flag down a waitress to ask wether our disengaged waiter would be serving us. While observing in a disgruntled manner the other customers that were seated after us, being served and having their orders taken by other staff members our waiter was finally notified by another staff member that we had yet to be served. Our waiter finally waltzed over and took our orders in which added another 15 minutes to our unnecessary dine in.

The waiter needed to be flagged down multiple times to refill my drink due to my diabetic (type 1) induced dehydration. Once the food was finally served by another staff member, the chaps and I had to get a bit creative with the space management of the table as the waiter failed to remove any clutter (empty cans and cups) from the table. During those circumstances a foolish thought was peculating that perhaps the food could salvage this dreadful experience. However, that was nothing more than a pipe dream for three reasons. First reason being that I spotted a hair that was entrenched within the maple syrup dispensary. Second reason, in conjunction with the first point, despite my pancakes being caked in maple syrup they were served bland, vulgar taste and did not have a fluffy like appearance. Lastly, the home fries in which I was most looking forward to, were undercooked (as I was looking forward to indulge in a crunchy and well-seasoned cooked (home fries). Overall, this experience was further exacerbated by the fact that we had to subsequently pay for mediocre food and unresponsive service.

Not once during the entire meal were we checked in on, nor asked if we needed anything else. Absolutely ludicrous, only if this experience was a dinner and a comedy show. But thanks for a good laugh nonetheless. Left full of laughter but not full from...

I suggested myself and my friend dine at this Sunset grill location as I have had great experience at the Scarborough location. Unfortunately, I had a terrible experience. We got to Sunset grill and waited couple of minutes to be seated. We got seated and our server was unpleasant..Anyways, she took our orders and brought our drinks.. We waited about 35 minutes, our food was not served even though two tables were served and we were seated before them and our orders taken before them..My friend beckoned on the waiter and we were told there is backlog so we would have to wait couple of mins more. My friend requested for the bill for the drinks immediately, then the waiter miraculously appeared with our food after saying we needed to wait a couple of minutes more.We ordered nearly the same type of breakfast adls the guests on the other tables as evident when their food was served so we didn't order anything complicated. I would usually not play the race card but I couldn't ignore the treatment as we were obviously the only blacks there and the last to be served after wasting so much of our time and there was no explanation as to why those other tables got served before us. If anyone chooses to dine at Sunset grill, pls go to another location. We found a much better diner where we were appreciated and treated like a valued customer. I wouldn't go back to any of the Sunset...

!!! zero stars !!! From the front door it was terrible. Dirty entrance...literally DIRT on the half wall. The plants were dying, no sanitizer in either stand and no hostess. Some young girl from 15-20 feet away held up 2 fingers at us then started walking to an overcrowded section. We asked to be seated where there was more light. She accommodated without speaking amd looked confused by the request. The waitress was pleasant but needed more training on food knowledge and simple hospitality skills. She never checked in us, no coffee fill up (@2.75 each!!) And put the bill on the table when I wasn't even half into my meal. And, no, she was not done her shift. She continued to wander around. Now,...the food. This place has really gone down hill. Our meals were brpught to our table by someone from the kitchen. I had to flag down the waitress to get out toast. The potatoes were a mix of very well done hard bits and very undercooked chunks. I asked for over medium- specifically saying no runny whites. Let's just say, they were very snotty eggs. Both my husband and myself had overcooked, dried out sausages and their 'rye' toast was very think slicesd, barely warm pumpernickel? This place is now on our "do not go" list. Oh !! AND.... what appeared to be the owner stood at the front cash the entire time we were there, talking and laughing on his cell phone. Terrible service,...