Popeyes Louisiana Kitchen — Restaurant in Oshawa

Hello,

Today I happened to be at Popeyes (location in Oshawa: 1-1365 Wilson Rd N, Oshawa ON L1K 2Z51-1365 Wilson Rd N, Oshawa ON L1K 2Z5) with my mom to get some food. First of all, it was a totally different scenario there as per following the COVID-19 rules and protocol. There was so much confusion...nobody knows where to stand and wait for the order and where to wait to take an order and it was crowded. When I compare this to places like Tim Hortons, Starbucks and McDonalds there is organization and proper protocol/rules for COVID-19 including social distancing and one person at a time allowed. Even if you are just there for pickup the inside of those restaurants/eating places are clean and sanitized. There was a couple that had come after me and they came in front of me and cut me off and placed their order. I waited patiently and quietly for my turn to be called to the cashier to take an order but I was totally ignored by the owner/manager who saw me standing there. He was attending other people and taking their orders and giving them their completed orders. After quite some time I was finally called to place an order and stood on the side to wait for when my order would be ready. However, it took ages for my order to be ready. Finally, my mom who was standing in a corner told me that she was going outside as the inside of the restaurant was getting crowded. The other popeyes employee and team member behind the counter looked at me and asked me if I had placed an order (maybe she felt sorry for me?) and I said yes but the owner/ manager (taking the orders) was least bothered. After the longest wait and seeing other people’s orders completed before me I was handed my order. When I got to my car my mom asked me to open the bag as we were both so hungry and then I realized that the complete and whole order was not there and one order was missing and I was given no receipt. I was so frustrated and I had to walk all the way back to the restaurant and told the manager/owner and instead of being apologetic and feeling bad he said “no” and he said I didn’t place this order and when I asked for the receipt he told me it was okay and he wouldn’t charge me for that. I told him that this is not what I wanted and what bothered me was that he wasn’t paying attention in the first place and understanding and taking my order properly (and there was no level of respect or customer service whatsoever) and I told him that I wanted my order and not a favour. The bottom line is that the service at this Popeyes was very poor and the employees or management are least bothered as to how many people are inside the restaurant. There are no rules and regulations about turns, social distancing or anything else. Most people at most stores, whether retail or food chains are practicing protocol (as per COVID-19 rules) and it is important. I know that Popeyes Chicken is popular because of everyday specials and they are busy as a result but that doesn’t mean that they don’t have to follow the rules. Honestly, I wish people in the food business and retail industry were more appreciative, courteous and respectful towards the customers and made it their policy to provide good service which is part of their name brand and reputation. This is especially important in these current circumstances and safety comes first and to again be considerate and respectful to the customers. One’s day can be spoiled and ruined just because of another person’s unpleasant and rude behaviour and that is what I, unfortunately, had to...

"SIMPLY THE ULTIMATE BEST POPEYES CHICKEN EVER @1365 WILSON RD N, OSHAWA!!! ...BETTER THAN ALL THE REST!!!"

I had the absolute pleasure of meeting Imram, Owner of Popeyes Chicken @1365 WILSON RD N (WILSON & TAUNTON), OSHAWA, ONTARIO L1K 2Z5, Canada. As soon as Imran learned that my husband is very ill, he immediately wholeheartedly, with so much compassion & kindness, offered to pay for our Popeye dinner. Imran never even took a second to think about it or second guess his decision to help us. He just immediately took the initiative, like a good neighbour. We were very grateful & surprised because NO ONE in this world, whether it be a large or small restaurant, a large grocery or warehouse store or even our families have never offered to help us, let alone pay for our entire dinner & then some.  Imran was so respectful, kind & genuinely gracious to help us.  We have never met an Angel like Imran!!!  It must be in his DNA to have so much compassion from his heart; to have so much joy, pleasure & willingness to help people from all walks of life. There are very few people in this world who is like Imran. Seriously???... who does this at all???...Who graciously, genuinely & wholeheartedly helps fellow neighbours these days?... only very few people in this big world are extraordinarily special people like Imran!!! We seriously need more love & kindness in this world. I challenge any restaurants, grocery stores, or any organizations in this big world to go out of their way & give a lot of random act of kindness, love, compassion, willingness & respect to help people from all walks of life, like what Imran did for us!  Imran is not only an Angel, he is also very kind, amazing, extraordinary & very special person, whom you only meet a few times like him in your lifetime!!! When I asked Imran what I can do for him in return, he simply said, "pray." That's it???  We were not very surprised considering his genuine compassion to help us & feed us. Deep in our hearts we will never forget what he did for us & we are definitely going to PAY IT FORWARD! As part of this humanity, we would like to ask everyone, whether you are part of this community or not, let's gather together to "SUPPORT FOR THE SUCCESS OF IMRAN & HIS HARD WORKING TEAM @ POPEYES CHICKEN 1365 WILSON RD N, OSHAWA, Ontario L1K 2Z5, Canada." You will never be never be disappointed.  Everything from this location ONLY is the VERY BEST OF ALL THE BEST OUT THERE!!! IMRAN AND HIS AMAZING TEAM MAKES THE VERY BEST & PERFECT SOUTHERN FRIED CHICKEN THAT IS OUT OF THIS WORLD!!!  I HAVE TASTED FRIED CHICKENS AROUND THE WORLD & "POPEYES CHICKEN AT 1365 WILSON RD N, OSHAWA TOPS THE WORLD'S BEST FRIED CHICKEN EVER!!!... BAR NONE!!!"  IN FACT, EVERYTHING IS PERFECT!!!... FROM THE ATMOSPHERE & AMBIENCE, TABLES & SEATINGS & EVERYTHING IN BETWEEN TO THE VERY BEST CUSTOMER SERVICE EXCELLENCE THAT IS FAR BEYOND MY EXPECTATIONS, MY WORDS & THIS WORLD!!!  THEY ALWAYS DELIVER AMAZING, EXTRAORDINARY, UNPARALLELED, UNPRECEDENTED CUSTOMER SERVICE EXCELLENCE THAT IS UNLIKE ALL OTHER POPEYES CHICKEN OR ANY OTHER FRIED CHICKEN RESTAURANTS IN THIS WORLD AND IT ABSOLUTELY SHOWS IN THE SPECIAL LOVE, CARE, AMAZING & EXTRAORDINARY TASTE IN ALL THE MEALS THEY SERVE. OSHAWA IS EXTREMELY FORTUNATE TO HAVE IMRAN & HIS TEAM TO HAVE IMRAN'S POPEYES CHICKEN AT 1365 WILSON RD NORTH AS PART OF THIS VIBRANT COMMUNITY. "TRULY THE VERY BEST, VERY SPECIAL, EXTRAORDINARY & PERFECT POPEYES CHICKEN AT THIS BEST LOCATION ONLY!!!...

I recently visited Popeyes Chicken with high hopes for a satisfying meal but ended up deeply disappointed and frustrated. My experience was marred by multiple issues, ranging from receiving cold chicken to encountering rude service. Needless to say, I will not be returning to Popeyes and will be exploring other options for my chicken cravings.

Upon ordering a 16-piece family meal, my expectations were for a delicious, warm feast. Unfortunately, that was far from reality. Out of the supposed 16 pieces, I was given 10 pieces of cold chicken. Dissatisfied with this, I kindly requested the employee to avoid giving me cold chicken when she was preparing the remaining six pieces. However, despite my explicit request, I was still handed more cold chicken. This lack of attention to my request demonstrated a clear disregard for customer satisfaction.

To make matters worse, the customer service I received was abysmal. The employee responsible for serving me not only failed to meet my reasonable request but also displayed a rude and unprofessional attitude. Even before I approached her about the cold chicken issue, she gave me dirty looks, which was both uncalled for and disrespectful. Such behavior from an employee is unacceptable and reflects poorly on the overall customer experience at Popeyes.

Additionally, the composition of the meal was highly unbalanced. I discovered that my box was filled predominantly with drumsticks and wings, leaving me feeling cheated in terms of variety and value. The lack of assortment in the chicken pieces further added to my dissatisfaction with the entire experience.

As someone who had planned to celebrate a birthday party with Popeyes Chicken, this experience was not only disappointing but also left a sour taste in my mouth. I expected a reliable and enjoyable meal, but instead, I received cold, inconsistent chicken, encountered a rude employee, and faced an unbalanced distribution of pieces.

In light of these significant shortcomings, I will not be returning to Popeyes. Instead, I will be exploring alternative options for my chicken cravings, such as Mary Browns or churchs chicken.

Popeyes has failed!!!!! to meet the basic expectations of a customer, and I cannot recommend it based on my...