692 Coffee and Bar — Restaurant in Ottawa

I had extremely high hopes for this place as it was recommended by both a zealous young fan i know and respect and an incredibly wise woman that has given me a fair bit of good advice the last few months. While i feared the young man may have been slightly biased a felt sure the lovely lady was giving me an honest assessment. I was quite surprised when i found out both parties were understating things. The atmosphere is bright and cheery and happy regulars seemed right at home. That feeling soon spread to me as i was given an extremely warm welcome. The lady at the counter was efficient and helped me quickly navigate the morning menu. I was soon ensconced in a comfortable corner, provided a wifi password and typing away merrily on my laptop. My small bladder prompted me to check out the lavatory which was immaculate clean, not an easy task considering the volume and number of mothers with young children that popped in and out. When i returned to my table empty it was time to refill and luckily my soup and coffee wee steaming away waiting for me. The coffee was served in a nice mug and a swan of cream floated upon an aromatic brew that beckoned me to taste it. It did not disappoint nor did the tomato soup which was excellent; it did present a question that still baffles me. Does the fit looking cook forgo his excellent creations or does he work out relentlessly or both? Anyway i quickly did find out why they are so highly recommended. If you are driving by stop in and ill wager you will be...

Just came in around 12:07pm on Monday, July 19, 2024.

I was originally going to leave a 5-star review since I had a great experience last time and the staff were very nice. However, this was not the experience I had today.

A blonde girl at the cash gave me a lot of attitude and spoke to me condescendingly while taking my order. I had simply ordered a matcha latte with oat milk and she informed me that the oat milk was unsweetened. I said I was good with it, I’ve had matcha lattes before and I don’t usually get them sweet.

She proceeded to talk about how Starbucks sweetens their matcha and said if it’s not sweet enough for me, we can add more simple syrup after. Not sure how any of this came up considering I just simply ordered my drink the exact way I wanted it. Overall, her tone was very condescending and seemed like she didn’t want to be serving me for some reason.

It might be worth training some staff members on communication skills or at least advise them to not take it out on customers if they’re having a bad day.

Great scone spot otherwise!

Editing my review to address the owner's reply:

If I state that "I don't usually get my matcha sweetened, thank you" then that should be a cue for your worker to stop questioning at all and just provide the service that I paid for. Evidently, your barista just wanted to talk down to me and there is 0...

My husband and I stopped in for coffee after hearing great things about this spot from friends. The coffee shop is really cute and has a great aesthetic — plenty of seating both inside and outside.

We originally ordered a cold brew, but after waiting a few minutes, we were told the machine was empty and needed refilling. The staff wasn’t sure how to refill it and asked if we could order something else. We switched to iced lattes, and since they were a different price, we were offered either a refund or a chocolate chip cookie — we went with the cookie.

After waiting another 10-15 minutes with no coffee in sight, we had to ask about our order. The staff apologized and admitted they had completely forgotten to make our drinks. To make up for it, they gave us a second cookie. The coffee itself was very good, but unfortunately, the cookies were a bit dry and stale.

Overall, the vibe and aesthetic of the shop are lovely, especially being on Manotick Main Street. It’s a cute spot, and perhaps we just got unlucky with the service we received because based on word of mouth and other reviews, the service usually...