Gabriel Pizza — Restaurant in Ottawa

My friend and I had the weirdest experience tonight. We ordered two medium pizzas, when the delivery guy showed up, my friend was nice greeted him, and he was mumbling, rushing and didn’t answer. As my friend was paying her payment went through but the machine didn’t say transaction complete it said remove card. My friend asked the delivery guy why the machine said remove card instead of transaction complete.

The delivery guy GRABBED my friend’s debit card from her hand and showed her that the machine was now saying tap, then he tapped her card. The guy could have easily said in a moment the machine is going to say tap, so please tap your card. When the transaction was complete, my friend asked for her receipt and she tipped the guy well and he didn’t even say thank you. I reported him to the customer care department at Gabriel‘s. Customers, please keep a safe distance from their delivery guys and don’t let them grab...

Ordered well done pizza. Received burned toppings and white crust. Called spoke to customer care agent and supervisor asking for new pizza or refund. Was told they would give me $7 credit for future order because burned equals well done. Offered to send picture proof they refused. Pizza cost 13.95+tax. Told supervisor that their Terms of Service, Satisfaction Policy on their website says that if client is unsatisfied with pizza it will be returned/replaced. They still refused. So be warned Gabriel pizza does not stand for quality or stand behind...

On Grey Cup Sunday we ordered a pizza and pop from Gabriel's They had called us to let us know they were out of Pepsi but we couldn't get to the phone because we were busy doing other things. The driver went out of his way to go to the gas station and purchase the Pepsi for us. The pizza also arrived within 40 minutes which is very impressive for Grey Cup Sunday. I would be ordering again from them no matter what, but I just wanted to give a shout out to the driver for going the extra mile (see what I did...