Ogilvie Pizza — Restaurant in Ottawa

Ordered pizza on uber eats. Pretty basic order of a pepperoni pizza and wings. They ended up 'needing more time' and the order wasn't going to (and didn't) meet the latest delivery estimate. I won't comment on the delivery because that is an independent factor with uber.

However, the pizza ended arriving slightly above room temperature (as did the wings), and I personally found the pizza dough way too thick for my liking. It was just very bready, and pepperoni under cheese is also not really my preference. The garlic dip was alright, it wasn't on their menu on uber eats, and so I requested it in the notes and they did add it for $1.50 each (It was a larger garlic dip, so not necessarily an unfair price, just if people are wondering)

Overall, I was unimpressed with the quality & service, and I believe there are far better pizza places in Ottawa, both in the price range and...

Perhaps it is harsh to judge them so badly given the burdens of the pandemic but quite honestly if you can't handle it don't bother working. The person on the phone seemed to not understand English. How hard is it to get "Vachon" spelled out letter by letter and given words that start with each subsequent letter? Surely not 5 times but apparently it does take 5. And asking for directions? GPS. Google Maps. Not hard. You should probably also take out the cheesecake prior to service so that it thaws better. And don't use such a high heat when making a poutine. When you advertise using St. Albert's cheese curds, people expect them. Not a melted mess. None of this seems like it should be complicated but seeing as how all of the above was in the aforementioned errors, simple things were made an...

Been ordering from Ogilvie Pizza weekly for years and have to say will never order there again! The last few orders were always missing dips and drinks I paid for but never said anything until tonight. The person who answered the phone was extremely rude and insinuated that I was lying when said waited an hour for my order. Stated it had been only 59 minutes but he wasn’t going to argue with me over 1 minute but he would send my missing items. I even asked him to repeat as I was in disbelief. It had already been 1 hour and 4 minutes when the driver called me saying he could not find my address. My partial order arrived a few minutes later. It has now been another 50 minutes and I just now received my missing items. Good customer service goes a long way and it’s a shame the person I dealt with...