Papa Johns Pizza — Restaurant in Ottawa

I want to start off by saying that we have had nothing but wonderful experiences with Papa John’s in the past. Everytime we go to Aurora it is like a tradition. Tonight after having a craving for some REALLY good pizza we looked them up and realized there was a location about a 20 minute drive from us. We placed an order online and then went to pick it up. Our Order number was 927226371 and was for 3 items. Cheese bread, a large philly pizza and a Buffalo chicken pizza. After picking up the pizza and driving 20 minutes back home we opened the cheese bread and began eating. I have no complaints about this part- it was delicious as always. Then we open our pizzas. Well- BOTH pizzas were wrong. The Buffalo pizza had pineapple on it and the philly pizza was a Hawaiian instead. Not a huge deal but a little frustrating. I figured we would call the store to let them know and figure out a plan to fix it. I dialled through for a manager and the phone was answered by a young women. After explaining the situation and looking up the order she states “I’m not sure how that’s possible.” After going round in circles it really felt as though she didn’t believe that I was sitting on the other end of the phone with the wrong food. So I asked what the options were for fixing it. At this point she offered me a 50 percent off coupon and a “sorry” unless we were willing to drive back out an exchange the pizzas for a “free replacement.” So we climbed back in the car and drove 20 minutes back to collect the new pizzas. When I arrived I went in and had 4 employees inspect the pizzas I was returning to make sure they were in fact wrong. Then these pizzas were put back on the shelf with all the other orders that had yet to be handed out. We took the new pizzas and I headed home only to discover that my partners philly pizza was made with tomato sauce instead of with the ranch sauce that is listed on the menu. It was also still pretty much raw. We are more than understanding that when you order fast food there are times it will be wrong, that’s part of the deal, but I do expect mistakes to be fixed and for food to be made right the second time. Mistakes happen but this was BEYOND frustrating. We have filled out the satisfaction survey and would be more than happy to speak to someone to try and resolve the situation. We aren’t unreasonable,...

11:30AM and still not open. Your website says your open at 11:00AM. What if I had driven here from 50 minuts away to try your pizza. People are showing up and not to happy. Is it a supply issue. Did you run out of dough What seems to be the problem. Not impressed at all. I will be back at some point, I just hope your open next time. I would really like to try your pizza, and I promise I will give you an honest review. OK I'm back, today is the 25 Nov 2021 and Im glad finally to be here and try some pizza and wings from Papa Johns. This is my first time ever at Papa Johns, and heard so much how good the pizza is. So I purchased a small works with thin crust, I also ordered 16 wings with BBQ sauce. The verdict, the pizza was really good, tasty I enjoyed it very much. It was not greasy, the crust was nice and crunchy, the pizza came with a nice special garlic sauce which I would describe as a buttery garlic Sauces, much different from other pizza chains. I liked it. Now the ingredients for the pizza, the pepperoni was not greasy or to spicy, the sausage had a nice flavor, the ham was nice, the veggies were fresh, the pizza sauce was great, just wish there was a little more sauce on the pizza. Now for the wings. I loved the wings, they came with a little sauce on them, and a side of BBQ sauce. The BBQ sauce was really nice, and the wings were nicely baked not fatty like other pizza joints, perfect. So I must say that I was pleasantly surprised, very happy with the food. Highly recomend Papa Johns Pizza. The service was great. Will be back for...

First time to order from this location...or any location, for that matter. While I was not overly impressed with the pizza, the Honey Chipolte wings were REALLY good...nice and meaty...great sauce...dipping sauces were not needed at all. The pizza is certainly a step ahead of other big pizza chains like Pizza Pizza and Dominoes, it falls short of other local chains like Milano's, Romeo's and Gabriel's...it's not bad, a tender crust (we had the stuffed version) and has a nice taste to it. They are kind of stingy with the toppings however...we had the "Works," a good choice for most palates I think and would be improved with a bit more of each topping. Both wings and pizza arrived piping hot, but for some reason the pizza seemed to get lukewarm in record time. Did I say the wings were great ? Odds are not high that I would order again, unless I was also ordering wings...though I will say that some of the other items on the menu are kind of intriguing.

Bit of an add on here...the pizza reheats really well in the microwave (sensor reheat) It did not become soggy and mushy like many others. Top...