Pizza Pizza — Restaurant in Ottawa

Horrendous service. Placed an order at 7pm paid with a credit card, and it never came. So I went to the physical store after 8pm wanting a refund or at the minimum to get my pizzas. The man at the front register takes the last four digits of my phone number after I explain my situation and does not come back to tell me what is happening for over 15 minutes. Eventually I get him to tell me that there was a problem with the order processing and that he cannot help me unless I want to make another purchase now. The entire time this is happening I am on hold with customer service. FOR OVER 50 MINUTES! This is not the first time I have had problems with this establishment (debit machine down for over a year? Literally a scam to get you to use the atm next door in the laundromat who they know personally. Or how they are listed everywhere as a second restaurant known as "chicken chicken" This will be the last time I ever spend a cent here. Disgusting way to handle a customer.

Edit: finally got through to customer service after 10pm. They couldn't give a refund so they resent the order. Except they sent it as pickup, not delivery and didn't call to tell us until the pizza was cold... Ridiculous lack of care by all levels of...

Do not order from this place unless you are going into the restaurant and ordering a new front of the cashier I place an order online through the app 4 20 chicken wings tossed in thai sauce the half moon bread 3 can drinks and a peach can drink I ended up getting 20 nuggets (wouldn't off been a problem if they tossed in thai sce ) so I called customer service and and after going back and forth of how much of a credit I should get we aggred on the price of 20 wings (19.48) very disipointing a responsible kitchen worker would have called me and asked me if I wanted something else instead the whole experience was very aggravating even though the customer service girl lied to me when she said that there were closed at 12:45 what an experience for anybody who wants to place an order online I would recommend going into the store and then placing your order there I'm taking a look at it before leaving I spent 40 bucks and still am very unsatisfied was better off just probably throwing my money in the Wind since we all have money trees and it's okay to just throw your...

This is the DIRTIEST pizza pizza on earth. First of all, i walk in. The owner/employee not only doesn't acknowledge me for 15 minutes, he is on his phone talking to a friend. Only talks to me when an older man walks in. Even serves him first. I order the snack box. He wipes his hand in his clothes, switches the hand holding the phone, opens the fridge and grabs the chicken WITH HIS BARE HANDS. Throws them in the oil. I call him over and tell him i dont want it and his hands are dirty. He apologies and goes to wash his hand then makes a new batch for me. But does not throw out the other batch. The WHOLE time he is touching his face and picking his nose. The whole kitchen is dirty. The bathroom had feces. I will never step a foot into a pizza pizza again since this is...