Pizza Pizza — Restaurant in Ottawa

I ordered a pizza from Pizza Pizza and was given a 40 minute time guarantee. The pizza arrived from this location 10 minutes late. When we answered the door we told the driver that the order is technically late and should be free. He immediately got defiensive, he said he attempted to buzz usand spent 15 minutes drivign around waiting for us, he said he called the telephone on which the order was placed. Based on his reaction and hostility I decided we're going to pursue and uphold Pizza Pizza's "40 minutes or it's free" policy. Had the gentleman been a little more polite we would have dropped it. That said I escorted him downstairs to prove our buzzer was functioning and it was. At this point he started yelling and saying he's not paying for it, he needs his money, and here in the lobby we diecided to call Pizza Pizza customer service. The rep confirmed over speaker phone to the delivery guy that the Pizza was free and to make a note of it. We walked off and left the delvery guy who was still disputing the matter in the lobby. Some 20 minutes later I received a call from someone I believe to be a manger who was yelling at me and saying we need the money now. He calimed that the delivery man told him we took the pizza and slammed the door in his face without paying. Clearly the delivery guy changed the story to gain sympathy from his boss and lied to paint us in a negative light. I told the guy on the phone, sir we spoke to the Pizza Pizza rep and confirmed the Pizza is free because it was late. He yelled the cutomer service rep is wrong, give us our money, we will send someone to collect our money. I told him I'm sorry but Pizza Pizza has a policy, he said I know where you live, I have all your information, and if I don't get the money I'll call the police. At this point I told him call the cops and hung up. I CAN'T BELIEVE MY IPERSONAL INFORMATION WAS USED TO THREATEN ME, I CAN'T BELIEVE THIS IS CUSTOMER SERVICE, WHERE YOU BULLY PEOPLE, WHAT ARE YOU THE MOB? A BUNCH OF GANGSTERS SQUABBILING OVER 32$? WHAT IS THE POINT OF THIS POLICY???? I WILL NEVER, EVER ORDER FROM PIZZA PIZZA AGAIN, ESPECIALLY NOT THIS LOCATION. THE DRIVERS HAVE ALWAYS BEEN RUDE. MANAGEMENT IS RUDE, WHAT KINDA OF...

THIS IS THE BEST PIZZA PIZZA LOCATION TO have a meltdown. Food is so horrible here. My order has been messed up here more times than I've opened my box to find barely any cheese on my pizza. I actually paid extra twice for 2 layers of cheese and you could actually still see the sauce throw the top layer. The only time you'd think you'd leave here satisfied is to come in and through your garbage in the trashcan however even that is a disappointment since it is overflowing all the time. The worst pizza pizza experience in my life. I have given this place chance and chance over and over since 2011 and it has only gone downhill ... Everyone I know avoids this location... I swear everytime I have ordered here it was a waste of money since more than half of the time I don't even end up finishing my pizza... The last time I came in and ordered a vegetarian large pizza I left only to find they had given my pizza to someone else and gave me a pepperoni pizza. Went outside to avoid losing my temper or breaking someone's face and threw the pizza in the trash outside..If crime was ever legal for a day, this is the first place I would set on fire and sit outside and watch while I eat a pizza from a different pizza pizza location. HORRIBLE FOOD , HORRIBLE STAFF, HORRIBLE SERVICE, HORRIBLE STORE. rude people, dirty store, cheap servers. Would not even recommend to a nazi child rapist. The food is actually worse than my review. Would rather eat the foot of the homeless man on Elgin before I eat a pizza from here. I have never left this store without anger, disappointment, bloodlust and hate. Pizza is supposed to be love and a beautiful thing, but at this location it is nothing but aids...

I have ordered a pizza online with the option to pay at the time of pickup. I went to pay within 2-3 minutes of ordering online. When we asked how long will it take to get the pizza ready I was told in 20 minutes. I had some other chore to do so told the rep that I will be back in 30 minutes to pickup. When I was ready to pick up I asked my brother to pick up the pizza as I was looking for a parking spot. When my brother went to pick the guy at the counter told my brother that the order was not paid for. When I went inside to show him the receipt of the amount paid I was greeted by two unruly persons how treated me as if I was stealing the pizza with very poor customer service. In the end of a 2 minutes discussion one of the rep used the F word. This is the first time in my 25+ years I have heard of a F word in my life from any business in Canada. I am not letting this go easy. I will report this to Pizza Pizza customer care.

I appreciate the owner's response. But please make sure that your employees knows how to do proper customer service. At the bare minimum please ask your employees to refrain from using F word. If you need any proof about my allegations, please check your CCTV footage from July 13 between 8:30-8:40 pm when I made the payments for the pizza. And then watch the footage from 9:20 to 9:30 pm when your employee used the F word. I cannot be any more...