Pizza Pizza — Restaurant in Ottawa

Depends when you go I guess. It was the same 2 guys working the last two times I went and both times were ridiculously inept. Just too busy for them, can't handle the pressure of preparing orders correctly. The first of my last two visits I ordered the walk-in special, got my receipt and went for a walk. About 12 minutes later I return and one of the guys looks at me as I walk in and sit down and he asks me what I want. Not overly polite, borderline ignorant. Pretty obvious at that point they never put my pizza in. The other springs into action so I sit and WAIT and I get a pizza that was rushed and maybe should have stayed in a bit longer.

The second of those two visits, last Sunday, I ordered the walk-in special again and asked for some extra sauce on the bottom. No problem the guy says. I go back in around 12 to 14 minutes later, pizza is ready and I bring it home. I guess I should have checked it first. Isn't there a policy to show the pizza to the customer? I seem to recall they used to do that at the South Keys Pizza Pizza. Anyway I wasn't thinking, tired and hungry and drove home. Somehow my request for extra sauce was translated into no sauce. There was virtually NO sauce at all on the pizza. A disgusting cardboard Pizza, I was too tired and hungry to bother bringing it back. But let's face it, folks, that is the reputation of Pizza Pizza as a company, they suck and have sucked for a long time. I'm the cheap idiot for going in there when there's other, better, pizza places...

Extremely slow and rude! I have mixed feelings writing this review because we’ve been repeat customers for a few years now and the owner of this location is a very nice and hardworking man. However, over the past year the service really went downhill. Every time, you have to wait for at least 10min just to pick up your order (that you have placed online/by phone beforehand). And that’s with only a couple of people waiting in line. Today, I finally expressed my frustrations after standing in line for 15min with a crying baby in my arms (during this time nobody even approached and acknowledged the customers, while there were at least five employees present). I was told that if I want to get my order I have to wait as long as it takes and there’s nothing they can do about it because they are busy. Shortly after, they still gave me my order (not to mention it was NOT what I ordered), while completely ignoring the customers that have been in line before me! I was asked to pay and when I said that it’s way past the waiting time so the order (according to their policy) has to be free, the box of pizza was pushed towards me and I was told ‘go!’. This is not how you treat...

Today I ordered from Pizza Pizza in Manotick. The time ran out from my pizza the delivery guy was late even tho I live 2 minutes away from pizza pizza 45 min later the guy finally showed up and when he got here I brought up how the timer went off on my phone from the app and he ripped the pizza out of my hands and said I’m not doing this and he go crazy aggressive getting in our faces about this pizza so my buddy said what ever I’ll pay it and after we got the pizza he continued to make a big deal so when we got our stuff we looked at our food and it was a mess! So my buddy called the restaurant and talked nicely to the person who picked up and when he told the guy about everything that went on he started freaking out on the phone and then hung up .. what a terrible experience I’d give you 0 stars...