Subway — Restaurant in Ottawa

My wife and I noticed that Subway is finally carrying gluten-free bread. With her celiac this seemed like a great place to have lunch on our way home.

When we walked in and my wife ordered her sub on gluten-free bread, the older Indian woman taking her order scoffed and asked "Do you have an allergy?" My wife responded "No I have celiac". The woman smiled and walked to the back, stopping on her way to laugh and say something in Indian to her coworker who then laughed as well.

She emerged from the back with a frozen gluten-free bun then proceeded to struggle to build a basic sub while the line behind us grew and grew. Finally, the other worker came from the back to help and instead of taking my order just went to the next person in line.

The two workers struggled through the rest of our extremely basic order, having to ask over and over again for details (what bread? What cheese? What bread?). Unbelievable amount of incompetence and attitude at this location, avoid it and go to a better run and more...

Horrible service! After tipping for a foot-long sandwich, with instructions for "everything except onions" I stepped aside briefly and returned when the,server was wrapping my chicken sandwich. I was shocked when I arrived home and unwrapped a sandwich that hardly had any meat and very little contents. A very skinny sandwich. When I called to register my displeasure, the server was extremely dismissive, stating that "everyone gets the same type of sandwich." And that if I needed anything more I could have asked for it. She ended up hanging up the phone. I get subs from a lot of locations in the city, and this is by far the worst case I have ever come across. Absolute "fraud". I never write reviews but had to write this one. Avoid this place unless you...

Large corporate order. Called in a day in advance and staff were very helpful in planning and preparing my order. They were very careful to ensure the small details were seen to, such as my request to have a tub of pickles and other toppings on the side.

On the day of pick-up (mid-week, mid-day) everything was prepared 15 minutes ahead of time, and they served the soup fresh and hot as I paid for my order.

The sandwiches were made well and loaded with an appropriate amount of meat, cheese and veggies.

The staff were VERY friendly, helpful, and careful with my order - I had a superior customer experience. Thank you to the staff who helped prepare for my...