Tim Hortons — Restaurant in Ottawa

If l could give this place a Zero l would. Went through the drive thru and order two separate orders. I specifically asked if they had raisin bran muffins 1st order which they said they did so I ordered one. . So on 2nd order l asked if they had any raisin bran muffins left and they said yes they did so l order another one. When I went to pay 1st order l asked if my free coffee came off the bill and they told us NO. So we paid for our orders. I mentioned l was missing a raisin bran muffin and they said it wasn't ordered. I told them l did and they said they couldn't understand me even though we had a conversation previously about the muffins when I ordered it in the first place. Then she shows us the receipt and we noticed the free coffee did come off which when she looked the 1st time at the bill she said NO it hadn't. This person try to make us feel we were in the wrong that we hadn't order our muffin and failed to even say she was sorry. We understand people make mistakes but literally lying to people is just so wrong and apparently she's the Manager of this Tim Hortons!!! Wonder what the Owner of this place would think of the service the staff is giving out at this place. This happened around 1:30pm in case the owner wants to track who was working that shift. BTW this isn't the 1st time l had problems with this place. This is the 3rd time, the other 2 times l didnt say anything. Third time l WON'T be going back!!! GOOD luck on...

Currently, this location is at the very westerly end of the LRT construction zone. If you are approaching it on Richmond Road from the west, you cannot turn straight into, but instead need to continue on until Woodruff where you can then turn into the construction detour and reach the store

If you use the drive-thru, when you exit you must turn left regardless of whether you are turning east or west, and then turn right shortly thereafter to pick your direction of travel. Exiting from the opposite side of the parking lot, you drive straight out to the stop sign (across the end of the westbound detour route), where you then turn east or west

Entering the store, there are NO power-assisted (barrier-free) doors to enter

Once inside, there are TWO self-serve electronic stations where you are supposed to be able to place your order. I only tried one of them, and it did NOT work, so I ordered the old-fashioned way - at the counter

Where, right now, the store is at the very western end of the LRT construction zone, it remains a peaceful location where you can enjoy a sit-down in the store. However, it does remain to be seen whether or not this remains the case as...

I've given this location many attempts because it's close to my house.

Overall, after almost daily visits for a few months I can confidently say the majority of the staff I've had to interact with are unkind/rude/indifferent, some are inaccurate (with food and money so watch your dietary restrictions and order totals and ask for receipts), and at least a few don't follow hygiene protocols (will handle cash and then beverages and say that its fine).

This last experience I was pressured to pay quicker (which, knowing how slow they are to serve people is ironic) ....my new card was having PIN issues and I had to get a second card out and make sure I had funds. Took my maybe an extra 20 seconds. The lady kept kept repeating for me to go around the block and into the front of the store (the construction here is wild). This would be an unacceptable waste of time and resources.

Extremely unprofessional behavior. I get that you have performance times to hit but seriously, chill out, all of you.

Would suggest going somewhere else if possible. I know I won't...