Ten Sushi — Restaurant in Ottawa

I have always been a regular customer at ten sushi, they serve very good food but they’re known for the worst customer service and I am sure a lot will agree with me on this. Today My friends and I decided to go dine in at 1:30 PM. We usually dine in after 5:00 pm. Anyways we started ordering from the iPad, and we right away noticed a lot of the things you would order when it’s dinner time are missing and we didn’t think anything of it, we just assumed that they’re going to charge us what they would normally charge for lunch and because it’s technically lunch time. Surprisingly when it was time to pay, the bill came up to $36 each and we were confused, so we called the waiter over and explained that the iPad was set to lunch menu, and you are charging us for dinner although we didn’t have dinner options on the iPad. The waiter than started playing with the iPad and claimed that it was dinner menu all along we just didn’t see it, also mentioned they don’t have the lunch menu anymore and honestly we wouldn’t know since we always go late, so we thought they still do lunch and the menu was that we had to choose from was the lunch menu they used to have from before. So not a lot of options on the lunch because they used to charge less on lunch. We asked for at least a 10% discount because we didn’t get to enjoy any of the dinner options but that was denied and the waiter said he doesn’t know how to do discounts and no one around knows, we requested to speak to the manager or owner or anyone else other than this waiter but it was the same waiter up in our faces just refusing to listen, instead we had to deal with how unprofessional he was being and how poorly trained he was. Not to mention the waiter was being very rude and aggressive to the point where staff gathered around our table and people behind us stood up to watch what was happening because his voice was very loud he was literally shouting at us for disagreeing with him and was acting as if we were at fault instead of apologizing and owning up to his mistake for not changing the menu to dinner menu on the iPad. My friends and I did mention that we were going to leave a review on him because the way he behaved is going to be the reason we wont come back to this location anymore. he happily and proudly spelled out his name, it was Edward I believe. In case he lied about his name he is the Tallest waiter and the only one with glasses on. It was very hard to convince him of anything or to even have a conversation with him because he had no communication skills and just failed to listen or provide an solutions instead only shouts at customers and tries to blame them for his own mistakes. We ended up paying in full as if we had dinner but we didn’t because it was set to lunch menu. Very terrible experience today and we won’t come back to this location or ten sushi at all for that. We rather go to 168 sushi where they value and respect their customers at least. Mostly upset about how we were mistreated by staff, not that we had to pay for dinner or that we didn’t get to enjoy the dinner menu because they offered us...

This location (2300 City Park Drive, Ottawa). I arrived at 3:25PM to have a nice quite dinner, just myself. I entered this establishment at a quiet hour thinking I would get good service. I was not greated as a guested. I was asked to take a seat at the window by a tall man with glasses sweeping the floor holding the broom so I took myself to my table. I waited 5 minutes and the same tall came to my table handed me a small tablet and asked me if I want to drink something, I said yes please "diet coke" he then walked away leaving me to figure out the how to. In the entire 1hr, no one came over to my table to ask how was the food, if I needed anything (water, soft drink, etc), nothing however the tables with more than one person there was always someone in this restaurant asking if everything was OK and if they needed anything else. Not my table. I will not return here or recommend this particular place, not because of the food but because of the awful service. If I am walking in a restaurant and told how much I have to pay to eat in this place by the tall man with glasses holding the broom in his hands wnere I was not served as a paying customer and have to pay 20% for a tip for good service which it was terrible. I asked the tall man with glasses politely why no one including him did not come to my table to see if I need anything or how was the food or do I need a napkin where he laughed at me, walked away and returned to my table throwing a napkin on my table and saying to me "ANYTHING ELSE". I just answered and said "NO THANK YOU" and he waked away. It cost me $38.97 and was treated terribly. I started writing this at 3:45PM and finished at 4:59PM. Til now the only person who walked by was the manager watching write this post, knowing how his staff treated me and said nothing. I cannot recommend this place. There are others in Ottawa where you pay what ever the cost but the food and service is exception. I like to pay for both.

I did not even risk asking for a second order, I just paid the...

Its sad that I have to give this place a 1 star or even 0 because I used to love eating here.

They deserve a low rating for the following reasons: I paid $177 for 4 people with 10% tip, thats way too expensive considering one person didn’t eat at all and I got scolded by the manager in public. They raised their prices from $25 to $36 per person which is super expensive for a family of 3-4 on a weekday. I could only imagine how expensive it is on a weekend. If you’re coming with a friend who isn’t eating, they wont be allowed to come into the restaurant. My friends and I came from the movie theatre to eat dinner, she sat down drank an iced tea and drove home. I got charged an extra 36 dollars and the manager yelled saying he’d be “losing money” if he didn’t charge me for the person that literally ate nothing. The waiters are hard to flag down. We wanted forks for the rice, tempura sauce for the tempura along with other things, but they took forever to bring us the requested items and seemed very cold and distant. The portion sizes are extremely small. You order one sushi at a time instead of two like how it should normally be at a sushi restaurant. The thumbnails of the dishes on the ipad aren’t anywhere near close to how the actual food looks. It takes a long time to receive your food, which is strange considering they make you order one piece of sushi at a time. There is no parking, its always crammed packed full.

The only positive aspect about this place is the food, it tastes good, specifically the fried bananas, but its not even located on the dessert portion of the menu which makes 0 sense to me.

I wont be coming again here anymore solely because of the rude manager and the lack of customer service. Save yourself the money and go to the East Side...