Thai Express Restaurant Kanata — Restaurant in Ottawa

The cook started yelling at the woman taking the order because someone in the back agreed to give me half chicken and half tofu (which I get at every Thai express without a problem and I ask them to charge me the price of chicken.. so it actually saves their company money since I only want half the amount). He yelled at her for 2 minutes straight while I stood there with my jaw to the floor watching him in disbelief. I then asked if he was the owner or manager and he ignored me and then I asked him again and he ignored me again and then he said it didn't matter who he was. I asked him why he was yelling at her and he told me it didnt matter and it had nothing to do with me. I cannot even believe someone would treat their coworker this way. It was incredibly disturbing. I then asked to speak to an owner or manager and he said one wasn't there. I asked for the name of one and was ignored. It wasn't about the price, I ordered extra broccoli, extra sauce and my husband ordered extra meat, extra noodles, and extra sauce. The issue is that I do not enjoy that much chicken. The cook then started yelling at me. I told them to cancel the order as I cannot morally support such a disturbing situation. Tbh I am a bit worried for the female worker. The man wasn't her manager or boss in any way and should NOT be treating people that way. Especially since she did nothing wrong in the situation (she got approval from someone in the back). Then they told me you can only do half and half meat when it's chicken and beef .. which to me only solidified the fact that the amounts of meat are not pre-dished out and there truly would be no reason they wouldn't want to do half chicken and half tofu. The chicken option is more money. What a wild experience. I hope that girl is alright! I will not support this location while they continue to have this psychotic man working. He should...

This is a horrible experience brought to you by my mom and dad from last night. I really wish I was there to experience this first hand to stick up for them. I am writing this as i have also had 2 negative experiences with the same asian lady that works there and this is the final straw. We normally have great experiences there with the white lady as she is super nice and polite but the asian lady has always been rude. My parents went in to order some pad thai as per usual. They ordered some pad thai as well as soup and wings. My dad asked for a seperate plastic bag for the wings and the asian lady rudely rebutted "just put it in the bag with the soup" but my dad said he needed a separate one but the lady kept insisting to just put it in with the soup and just kept refusing to give him a bag (And of course now the wings became soggy since they never got the bag). All while this was happening one of the cooks was laughing during the exchange while staring at my dad. It was as if he was making fun of my dad. This is very terrible customer service and I don't understand what is so complicated about a simple request. I am never going back to this location in stittsville. Luckily there is one in centrum that still has yet to affect me negatively. To top it all off the parking lot was completely empty and a giant pick up truck decided to park right beside them so close that my mom was unable to get into the car (i know that had nothing to do with the restaurant but still adds salt...

Requested to make my pad sew extremely spicy. It’s okay that they declined, but then proceeded to swear at me and use vulgar language thinking I wouldn’t understand however I did because it was my native language.

Won’t be coming back again. Extremely rude and unprofessional and quite frankly, I’m pretty angry.

When I was walking out the door they started raising their voices again mentioning it.

Can’t believe a franchised establishment does this to their customers.

I’ll be contacting HQ.

Update, April 4/22: Reached out to HQ as suggested by reply on three separate occasions. Didn’t receive a...