Tim Hortons — Restaurant in Ottawa

Some friendly advice: front-facing employees (employees working cash or drive thru window) should be more polite. Look the customer in the eye when asking a question, making a transaction, and/or handing the food out of the window, and when someone (like myself) is polite enough to say "Thank you!" (as I know many customers do not make this effort) once the order is completed, a simple "You're welcome", "No problem", etc. goes a long way. I doubt that this lesson was skipped during employee training, but if it was then this is a corporate problem in need of addressing. Training aside, simple everyday manners go a long way.

Lastly, turn up your toaster or turn down the toaster speed, because "toasted" does not mean a hint of gold around the edges of a bagel.

Considering all the changes being made at Tim Horton's, it's fair to assume they didn't exactly have a record year (or couple of years), so these simple changes could help revitalize Tim Horton's corporate image before yet another...

Was denied service @ this Tim Hortons on Hawthorne Rd while it had 2 other customers in the store (due to me having my well behaved dog beside me).

The employee insisted due to health safety the dog was not allowed. However, service animals are allowed.. because they are different for health safety regulations due to.. what?

I was about to pay and would have gladly waited outside or used the drive thru, no such option was provided.

Terribly rude & unwelcoming.

Subsection 14 (2) of the Regulation is amended by adding the following paragraphs: Live dogs in an indoor eating area of a food service premise if, i. the only food items that are manufactured, processed or prepared at the food service premise are low-risk food items, and ii. the dogs are in a room where only low-risk or pre-packaged, ready-to-eat food items, or both, are served, sold, offered for sale or displayed, and no manufacturing, processing or preparation of food items takes place...

Update I emailed customer service like the reply to my review told me to do, and got some robotic answer about reaching out to the restaurant… useless. Let’s see in a month from now (when I go back) to see if reaching out actually did something.

This is the worst Tim’s by far. I love being greeted in the drive thru with a “yes?” And not “welcome to Tim Hortons, how may I help you?”. Cherry on top is getting to the window and them shove their debit machines in your car even though you use scan to pay, then get annoyed because they have to take their debit machine back. Then they finish it off with a game of catch with your order! I swear, if we let them, they’d put my order in my cup holder and my passenger seat themselves (their arms are halfway there anyways) Customer service here is brutal. I understand you’re fast food, and it does get busy quickly, but doesn’t mean humanity should go out the...