Frog Ponds Cafe — Restaurant in Owen Sound

Came in after a day out with my daughter shopping to sit down and eat. We ordered two sandwiches and a cappacino , I was really hungry. I had to wipe the table down it was dirty and wet, before sitting , the man brought my coffee and sandwiches , I got half way through my sandwich and only had a few sips of my coffee which wasn’t cheap price wasn’t an issue as I wanted something nice. My daughter accidentally spilled my entire coffee on my sandwich a lady came over and asked if I wanted the coffee drained out of my sandwich and helped clean up the mess I was really upset as I was hungry and was looking forward to my meal. To ask if I wanted coffee drained out of my sandwich was strange. Didn’t ask if I wanted a new sandwich or a new coffee. Very disappointed as someone who works in the food industry I would have asked if I could remake the coffee or sandwich they let me sit there with nothing until my child was done eating. Probably won’t be back. Accidents happen especially with kids. But also as a previous manager I would have asked to remake, as these things happen. Especially when spending $30 on food and...

Very disappointing visit to the Frog Pond Cafe as tourists in Owen Sound. We were made to feel uncomfortable from the moment we walked in the door. No form of greeting when we walked in by any of the staff, the place was empty at that time. The customers that came in after us were all greeted by name and friendly banter. There was little or no ‘customer service’ towards us other than the cashier. Unfortunately a hair was found in our food (understand that this can happen) and the response to pointing this out to staff was indifference. No apology nor mention of any form of compensation or refund of any kind. It was a very unpleasant experience especially as tourists who try to support local...

I had a really disappointing experience at this cafe. I ordered an iced matcha latte, but it tasted super watery and looked nothing like a proper matcha — it was a pale, dull green instead of the vibrant color it should be. I asked if they could remake it because it honestly had no flavor. Instead of making a new one, they just poured some out of the original cup and added more matcha powder to it. It didn’t help — it still tasted off and wasn’t enjoyable.

To make things worse, I also got a caramel cookie, and there was a hair baked right into it. I tried to pull it out, but it was caramelized into the cookie....