Subway — Restaurant in Portage la Prairie

Edited to add, the manager, Dhillon, contacted me and was able to cancel the order and refund my money. Someone hacked my Subway account and placed two orders at this store. Upon receiving an email confirmation of an order I did not place, I investigated further and discovered the orders were placed for this store in Canada. I live in Oklahoma in the United States. I immediately called the store and spoke to a woman (I regret to say I did not get her name.). I explained the situation, and she said the food was already made. I asked if she could cancel the order, and she said no, because the food was already made. I told her the people who are coming to pick it up did not pay for that food. I did. She should not give the food to the people who come for it after she has been informed the food was essentially stolen. She told me, with a laugh, I could come pick up the food, after I had already told her I lived in the United States. She told me to cancel the order through the app, that she could not cancel it after the food had been prepared. I understand not being able to cancel the order in their system, but they should be able to throw the food away and refund my account. I told her that canceling the order was not an option through the app, and customer service for Subway is a joke, although I did extend an email to customer service as well. I asked to speak to her manager, and she put me on hold and then hung up. When we called back, after she kept giving us the run around, she then informed us her manager would not be in until Monday. And then, she had the nerve to tell me to "be careful who I share my passwords with" and "I should have called sooner" even though I called as soon as I was notified of the order. I did not give my password to anyone, I was hacked. I have no connections to Canada in any way shape or form. I was appalled by how she handled the situation and...

Rarely do I ever give a 5 star review. Especially to any of the restaurants here in portage la prairie. This particular subway is an exception. It hasn't been the first nor the last time I'll come strictly to this location. When I do come, it's been the same man working and tonight I asked him a few questions. Mukesh is his name, and anytime I have come here to this location to get a healthy alternative to cooking my own food, he's always been very polite, courteous and his sandwich artistry shows that he has pride and respect in his work serving others. And not only the restaurant, but his work station is immaculately clean. And that folks is very important in the food industry. This person deserves a good raise for his contribution to the face of Subway. Others can certainly learn a lesson here, especially in humility. He is a lovely person to speak with and if perhaps one day you engage yourself in a conversation with this person, you may also find yourself in a very humbling experience. Mukesh!! You certainly have integrity! Many blessings to you. Enjoy the subway...

Ordered a meal, they gave my sandwich to someone else. Lady brought it back to counter. Server re-wrapped the sandwich in front of me and gave it to me and told me she didn’t unwrap it. Her friend put her sandwich on the counter beside mine and he told me she opened that one and mine wasn’t touched. I watched the girl unwrapped the sandwich, touch it and bring it back to the counter, and watched him re-wrap it. He told me it wasn’t touched. Look see the sticker, after I watched him re-stick the sticker twice. There were multiple people waiting in line. He offered to make me a new one with an snarky attitude, but unfortunately, I had to go to work. No offer of refund. I would have left the sandwich and went without. My lunch break was over and had to return to work, so now I’m stuck with a fingered sandwich. So grossed out! Even if she hadn’t physically touched the bread of the sandwich, she still had her hands all over the wrapper and in the wrapper, and there was no handwashing. Sticker is dirty too with tiny lints!!! Who knows what she touched before she touched...