Rockford Grill — Restaurant in Prince George

Reliably disappointing. I've ordered room service several times and every single time the servers neglect to mention that a 15% tip is already included in the total on the debit machine. It took me two orders before I realized this. I ask every time now and they say yes, but haven't started mentioning it before giving me the debit machine. Servers are generally friendly, quick with room service, and attentive in the dining room.

As far as the food: simple things are good. Burgers and fries are reliable. Anything more complicated than that is sketchy. Their salmon is overcooked to hell, probably because it was frozen when cooked. The rice that comes with the salmon tastes like it was cooked 6 hours ago and there isn't a drop of moisture in it. The thai chicken wrap is completely tasteless. And the night market fried rice, the most basic of an asian dish at a restaurant claiming to be asian inspired, is pretty junk. Don't bother paying $5.50 extra for 3 frozen jumbo prawns. Another nice bit of info is that the fried rice includes pork, completely left out of the description. Garlic naan is bland and tastes cheap.

There's a chance that some of the above could be outdated because it's based on an old menu. It's a valid complaint since the old menu is still listed on the website. I've been ordering food from this place for months (since I don't have a lot of time to eat elsewhere in the evening) and the menu has been out of date since I first ordered.

Summary:

Good: attentive and friendly servers, good pub food, decent atmosphere in the restaurant. Bad: feel ripped off when ordering room service, non-pub food is regularly disappointing, extras are never worth it, website menu is out of date.

2 Stars because they get some stuff good and people are friendly. Every time I come here I think I'd be better off...

The food was really good. We had a large party of people attend the restaurant in PG. Reservation was made for 7pm for approx 36 people. We were sat with one long table that the kids (14 total) sat at and then 3 tables of adults (6 per table). We asked if each parent could order the child’s food for 2 reasons one so the parent knew what the kid ordered and 2 so the waitress knew which kid order belonged to which parent. She waitress said no because she wanted to make sure each order went to the correct seat. 9pm we go to leave the waitress asked us to sit down because she was confused by which order goes with which person. It took her 50 minutes to sort out the bills, she cried when it was pointed out to her that it was taking too long (most of us had kids under 12 with us). Said she usually only hostesses so this was a lot for her. There was obviously an 18% gratuity on top as well (as there should be for a large seating). But paying 18% gratuities and then waiting 50 minutes for your bill is a bit ridiculous. I asked to speak to a manager and said that we should have been offered a discount for those of us who had to wait so long, she said that we made the waitress cry, and that it’s not the restaurants fault. Overall...

I’m a frequent business traveller and this is a hotel restaurant - what can one expect? Usually the bare minimum.

I ate several meals here as my host was also holding meetings and dinner events in the hotel:

Three wins:

1. Asian and global touches made the food really delicious and interesting ( flavoured spice on snow peas along with Calamari). I had a pretty impressive bowl of Japanese Ramen (see pic).

2. Breakfast Yogurt with raspberry compote, honey, dulce de leche and granola was so delicious for a healthy option. I ate it daily and as my business was lecturing on my feet for 8 hours at UNBC - it was quality food fuel.

3. Frequent or busy travellers, don’t miss their multiple options for “breakfast on the go” at the front desk. Have to order the night before but serious health/Protein option at a very fair price. (This is only at hotel)

Staff were unbelievably warm and service was sharp, I was always on the run and was...