Subway — Restaurant in Prince George

Unprofessional Service and Incorrect Charge at subway (Pine centre)

During my visit, I inquired about using a Subway gift card as a form of payment. The initial employee I spoke with confirmed that gift cards were accepted. However, after attempting to use the card, it was declined. Another employee, named Sukh, then stated that the location did not accept gift cards.

Upon paying with another card, the payment terminal did not prompt me to add a tip. After the transaction, I requested a receipt and noticed that a tip had been added without my consent. When I brought this to the attention of the employees, I was told it was a mistake but that a refund was not possible. Instead, they offered to give me the amount of the tip from their own funds, which I found inappropriate and unprofessional.

Furthermore, Sukh was rude and made me feel as though I was causing a significant inconvenience. Her behavior was unacceptable, and her comments about the line being long due to my issue were unwarranted.

I expect a higher standard of customer service from your establishments and hope that you will address this issue with the employees involved. Insist of passing these comments she should learn how to solve a problem. And the way she was rude it show she is paying...

Service here is terrible. Came in tonight for supper after some shopping and when I simply pondered what kind of cheese I wanted and the girl rolled her eyes at me and gave her coworker an annoyed look. Did the same thing when I changed my mind on the type of bread cause I said it wrong on accident. My sub was also made wrong and when I went to get it corrected I was told with the same attitude, “sorry, but no.” What happened to the customer is always right? I get you’re tired from a long shift but I’ve been in retail for over 5 years and never, ever have I experienced service this poor. I love subway and I absolutely hate complaining about these things, and this is my first bad review of a place, but this location will no longer be getting my service. Not after the attitude I...

I went here to get doordash order. There was not any customer in the store. I wait here for almost 20 minutes to get my order. The staff was just talking to each other and ignored me. They were not making my order. When I asked them about my order 5-6 times and they were just ignoring me. I connected with doordash about it and doordash called them and on that time they said that our store is very busy and our store is under inspection. They were lying infront of me and after the call staff said we will take 25-30 minutes more to make food. Staff doesn't have customer handling skills. So rude behaviour of staff. They even not apologize for it. I don't want to get order from this store as well I will never come here to have food and will not recommend someone...