Tim Hortons — Restaurant in Prince George

I order my usual food at Tim Hortons but my 15th avenue Tim Hortons' experience was not good today. I just asked to a white young lady with dark black long braided hair, " One everything begal toa......." And she interrupted me before I complete my sentence; "we don't have everything". Then I changed my order and the young lady put it in system but didn't press okay or proceed for "pay" and walked away to the backend. I was just waiting to tap my card. Kitchen employee prepared my begal and put it on the counter to the other end and didn't call out and I was still standing for payment and waiting for the front end person. Then after few minutes a young white guy came to the POS and press the button and then I paid for my food. I order medium chai tea latte but he gave me half cup in a medium sized cup. I checked it later when I crossed the intersection lights. I just felt negative vibes over there. 👎 For customer service. We were only two customers and total 4 employees were working on the counter but seemed like they were just trying to pass the time of their shift. If people don't like customer service job they should quit instead of spreading negative vibes at workplace. Would never visit to this Branch. These 2 star only for my food. And 0 for...

I went through the drive-through earlier today ordered a drink, when I received it at the window it looks incorrect. I brought it up to the person working the window and they convinced me it was the correct order so I drove along and when I was driving I tried it and it was the wrong order. I turned around and I went back to the drive-through and when I got to the window I was greeted by a young man telling me I was wrong and asking me to see the cup. I handed him the cup and then he proceeded to tell me about how it was the correct order, I tried to politely tell him that it did taste like an ice cap instead of a chocolate chill. One of the ladies ended up taking it back and letting me know that she would make me a new one which I appreciated. The young man continued to talk about me and about how the drink was made correctly and I was wrong to his coworkers. I could still hear him since I was still sitting at the window. It felt pretty degrading. I spoke to the manager and he was quite nice about it and apologetic. Just a horrible experience honestly, especially because I go to that Tim Hortons...

Tim Hortons has always been my go-to place for a cup of coffee or a relaxing break. I love the food, the ambiance, and the customer service. However, today I had a disappointing experience with an employee named Samira, who took my order. She was so rude that I considered canceling my order and dining elsewhere. This was my first encounter with her, and I do not understand why she was so unpleasant.

After ordering, I asked another staff member for the washroom key. She was friendly, but when I returned the key, Samira was the only person at the counter. I tried to hand her the key and said thank you, but she ignored me and proceeded to serve the next customer. I had to place the key in front of her and leave. It was humiliating in front of other people. Throughout this interaction, I remained polite and friendly, despite her terrible attitude, because I did not want to ruin my morning.

I have visited this location before and never experienced anything like this. I am not expecting overly cheerful service, but at the very least, I expect basic manners when interacting...