Restaurant Normandin Jean Gauvin — Restaurant in Quebec

This review is only directed at the kitchen & a certain delivery guy.

During the quarantine I ordered there quite often, multiple times a week. At first, the food arrived here, how it should be, burgers as said & seen on the menu on their site, pizza cooked correctly, fries portion were like presented, but cold every time. Then, orders started missing stuff or not being properly cooked, my burgers did not have the lettuce or the tomatoes, sometime both, fries portions were inconsistent, but never more than at first... I got undercooked pizza, sometimes I received my coleslaw, other not.

All in all kitchen lacked standards. I don't know if its because of the team behind the burners or because of new cooks, or even restaurant not caring, nevertheless, it should not happen as often.

Then there's this guy who delivered to my place. He arrived, knocked, I opened the door, he gave me my food then asked me if another of the delivery guy had done something, I told him no, they were all very nice, I proceeded to ask the why of his inquisition, he said it's because of the tip, I told him I have left some, he, then, told me: Petit conseil, laisser plus de pourboir la prochaine fois. I was quite outraged by his asking, as I had left some tip and it was not just .25$, at this point he basically implied I could have trouble with my food if I didn't do so. I was almost angry, he is the worst delivery guy I have ever...

We reserved a table of 25. They had a walk-in of 8 and another of 12 and gave them our table, didn't even offer for my pregnant wife a place to sit. Meal came and did not arrive correctly. Asked them to remake it and they picked off the ingredients and literally slapped it back together and gave it back within a minute with smears of sauce all over the plate. We waited over 15 min for water, and had our food 1.5hrs after arrival. I work in the industry and the service, and product was terrible.

And at the end they tried to charge me for a full plate I didn't...

We made a reservation about a week in advance for about 20 people. When we arrived they were incredibly short staffed, with only one girl attending to us. We waited 15 minutes for drink orders and another 20 for food orders. We waited about an hour and a half for food to appear. Food was subpar, and the quantity was very little for the price. Our waitress was very polite and kept smiling and we appreciate her efforts despite the lack of care by the restaurant. Two of us never even recieved their food. We will not...