Tim Hortons — Restaurant in Quebec

The service I received this evening was less than adequate, and worse. I was served a large decaf where the milk and sugar was floating on the top, and the rest was near room temperature. I used an example of sticking my finger in the beverage to demonstrate that it was not hot, and then, I took a couple large sips to further demonstrate that it was not hot. I asked for a new beverage, and was told that "you already drank some", by the attendant. That is when I told them I would speak to the manager "tomorrow", and I left my paid beverage behind, and went home. The Tim Horton's on the corner of Wilfred-Hamel and Henri-4 has had so many failures in the past few years, where I frequently go to, that it makes me wonder why you even try. The only good service I have had there recently, is walking up to the drive-through, after the dining room is closed. Shameful management there. Get better, or get closed permanently, and let some other...

Saturday June 3rd around 6pm your debit was out. I ordered 2 meals, bagels and coffees but did not have cash. We were staying at the hotel behind the Tim's and were there for a sporting event which was starting within minutes of all of this happening. The young gentlemen took my name and number as I told him I would be back to pay my order. I was unable to get back that night but was able to come back the next morning and pay for my order. I would like to personally thank this young gentlemen for your help, I was the coach for these athletes and needed to be at the event...thank you for your help and trusting that there are still good humans out there. BTW....every coffee I had from this location while staying at the hotel...

Lors d'une visite aujourd'hui, malgré un service en dents de scie dans le passé, encore une déception. ll y avait 7 personnes derrière le comptoir et donc, on ne parle pas ici de manque de personnel. Plus de bacon avant l'heure du midi. Les employés ne sont pas intéressés à servir les clients, ils sont nonchalants. On sent que personne n'est là pour s'assurer de la qualité. Si ce restaurant n'était pas un Tim Hortons, il y a longtemps que la clientèle aurait quitté pour aller ailleurs. Portez attention à ça!

(11 mois plus tôt) Service en dents de scie, variable selon les journées et les employés. Je ne sais pas si le ou la franchisé(e) lit les commentaires, mais il serait bon de payer les employés plus cher afin de les conserver. Je me suis déjà présenté à 16:30, pour me faire dire que c'était fermé, bien que l'horaire sur le poste de commande à l'auto indiquait 17 heures. Aujourd'hui, je me suis présentée au comptoir. Il y avait 5 ou 6 employés derrière le comptoir, et personne n'est venu. J'ai du faire un commentaire pour qu'on vienne me servir, et l'employée s'est mise à me critiquer, parce que je n'avais pas compris qu'il y avait changement de personnel... Elle a ensuite critiqué les clients en général. Enfin bref, un...