Ginza Ichiban — Restaurant in Quesnel

I usually avoid writing negative reviews, but this experience was particularly disappointing. Unfortunately, I don't know the name of the waitress, but she and Mr. Michael, the dining supervisor, displayed a rude attitude throughout our visit. They seemed to lack basic customer service skills, and their facial expressions conveyed a noticeable lack of respect.

Canada is known for its courteous culture, where people often say “thank you” and “sorry” with sincerity. It's essential, however, to use these words genuinely and respectfully. Mr. Michael could benefit from embracing this approach rather than being sarcastic with customers.

Mr. Terry (apologies if the spelling is incorrect), I understand you were not present on site. However, responding to Google reviews with respect would be the least one could expect. Given the way your staff treats customers, it’s not surprising to see defensive responses instead of accountability.

Mr. Terry, I noticed one of your responses stated - "Do not set foot near Ginza again. Understood?"

Being a victim myself, I couldn't stop myself from intervening.

Like Seriously?

I’m sorry to disappoint, but there are other establishments in your vicinity where customers are valued and respected. And because of your restaurant, nobody can stop going to these places. Your statement is nonsensical, and it's ironic and funny that you still expect customers to visit your restaurant despite this response. Rest assured, I won’t be back, and I’ll make sure my family, including my dog, never visits either.

Thank you, and I hope you have a pleasant day ahead.

Replying to your response -

Dear Scott,

Thank you for taking the time to respond and for offering to meet for a "rational conversation." I’ll admit, I didn’t expect such an invitation, especially after the tone of your previous comments. I appreciate you stepping up and showing the initiative to address this personally.

That said, what’s done is done, and unfortunately, respect is something that, once lost, is hard to restore. At this point, I don't find it necessary to invest my precious time nor energy to pursue this topic further. I believe that if things had been handled with a more mature and thoughtful approach from the beginning—especially from an owner—the situation might have been different.

All the best, and I hope future interactions with other customers are handled in a way that leaves everyone...

Trying this place for the first time.

I am perplexed at the concept.

Is this a night club after hours? Looks like 5 tables in a 2000sq foot room, you order at the till, but they bring your food to the table.. why not have servers? There is enough staff on for it. 5 tables, 3 front of the house staff. Saying they don't have staff to serve tables is silly.

Food comes in to go boxes? Soy sauce in a to go remekin? Can hardly blend my Wasabi.

Rolls are decent, but way way too much rice. The quality of the internal ingredients (scallop, tuna, avocado) is good. Not knocking freshness at all. Maki is nearly half rice and half ingredients. Way too much rice. It takes a nice delicate roll and covers it up with rice. I barely taste what I'm eating. I'm having to remove rice and pile it up in the corner of this take out container.

Order a lot less off the menu than you think you need, you will be full of rice before you know it. In 6 pieces of tuna avocado roll I have removed over 1cup of rice. It's just not enjoyable.

Felt like a nice sit down meal in a restaurant, but feel more like I am in a cafeteria.

45 minutes until closing time and they are mopping the floor with pine sol as I eat. Had to ask of they are closed. What an awful way to finish up a mediocre experience. I feel like dropping this to one star but that seems harsh.

The staff are pleasant but seem unaware of my rice pile or the smell of cleaning agent permeating the room as their guests try to enjoy their food and drink. Pine sol doesn't pair well with the delicate beauty of Japanese food.

I won't come back. Its decent enough but I was hoping to have a restaurant experience. Wishing I just ordered a beer and sake, and skipped the rolls.

The owners response sounds like "you don't know me!" My reply is "I gave you a chance and wasn't impressed"

The owner refers to "this is what people want" well, the people don't seem to want authentic high quality sushi and rolls apparently.

Their star rating was what brought me in the door.

If you want to be full really fast, I guess this is the place. But if you want sushi where the kitchen cares about their cultural food, maybe middle of BC isn't the place to find it. I should have known better.

To be clear, the ingredients are quality and fresh, but what is being done with those great ingredients is sad. I won't be going back to a place that represents their cultural...

The first issue we encountered at this restaurant was the dirty hanging cloth that you are forced to pass through as you enter the restaurant. That cloth was so discolored and dirty that I probably have some unknown disease from touching it. The second issue was that we ordered miso soup and never received it. I could understand if it was busy but it was just us and another party in the restaurant. We let it slide. The third issue was that we never received plates so we ate over the two napkins we had received and made an embarrassing mess. The fourth issue was that no one came and checked up on us. We watched the waiter check on the other table a ways away but never us so we could never ask about plates. They came to check on us as we were finishing and we brought up the fact that we never got plates and they just laughed. The fourth issue is that they charged us for the Miso soup. We did not let this slide. Overall the quality of the food was sub-par, the gyoza tasted the same as the ones you buy in a box from superstore and the ingredients in the Sushi were not very fresh. If you're looking for Sushi perhaps try a bigger city like Vancouver or even the sushi boxes in Safeway (the taste is comparable and the price is way less). I would definitely not recommend this restaurant to anyone who has ever had good...