KFC — Restaurant in Quesnel

I ordered on KFC.ca, my husband picked up the order on his way home. When we sat down with our family to have supper half of our orders were missing. Immediately, I phoned to give them opportunity to correct it. No one answered, I phoned again, still no answer. We weren't going back into town that night. That evening, I filled out the survey we were emailed and requested someone contact us to resolve the issue. No one contacted us for 2 days, I tried calling again, no answer. I called the phone number on the survey, they suggested I call the local franchise we ordered from and patched me through, no answer. I called the survey number back they gave me a different number, the service rep who answered that call suggested I call the local franchise and offered to patch me through, I explained my experience so far and asked for a another number, they offered me the head office refunds department number, I thankfully took that number. When I called that office a lady was very helpful and took all of my information, she sent direct emails to the owner and manager of our local franchise requesting contact and a refund. It has been 4 days and we have recieved no contact, no reimbursement. It felt silly to put in so much effort but it was a significant error, in the past going back to the restaurant in the few cases it was needed was not worth all of the effort but in the end that probably would have been...

Ok...for the last few months...since October 2022...the chicken has been less than stellar. That 'KFC taste' is just NOT there! The chicken is usually a bit over cooked, or there is about half an inch of grease in the bottom of the bucket. The fries barely fill the box and are bland. Even the gravy doesn't taste like it used to. I have no problems with the salads, at least the coleslaw is way better. The potato salad & macaroni salad have too much vinegar, and do not taste like they once did. The corn is a nice change. Overall, I could get this flavor of chicken anywhere that fried chicken is made. I go to KFC for that special treat and taste only to regret my decision after a few bites. There is not much atmosphere at the restaurant site, but then again it has been geared towards people dining out, or at home. Not going to this place again. Sorry, you've put a bad taste in my mouth that I don't...

July 17 2023 the past 5 times I have order I had horrible service . Missing items that we have paid for . I called to request the rest of the food we had paid for today because someone doesn’t know how to read a screen to make sure the order is correct. I called to speak with a manager and I spoke with a very rude lady . I wouldn’t not recommend eating there . I found a peace of a glove and they refused to even talk to me I wasn’t being rude I simply could not understand what she was saying clearly. I hung was up on . Called back because not having all the items we have paid for left us hungry and I live 45 mins away so it’s frustrating . My children were hungry and I was unable to get the rest of the order . Horrible experience for us and unnecessary waste of...