Burger King — Restaurant in Quinte West

Staff here are TERRIBLE! On good days, it's awkward and rushed. On bad days, they don't even listen to what you're ordering. I've been to this Burger King about 15 times since it's opened and have had at least five dead wrong orders.

The last order I asked for two Whopper combos with no Mayo, fries, and Rootbeer with no ice. Randomly, the lady on the drive-thru mic started asking me if my combo was large sized. I said no. She then asked me about my drinks being a large then. I clarified three more times that I was not ordering anything large. Yet, when I was given drinks through the drive-thru window... they were large. I then asked for a receipt at the drive-thru window, got ignored twice, was told to go wait off to the side for my order and the receipt will be in the bag. When my meal finally came, sure enough the receipt said large pop.

So, the people in the Drive-Thru blatantly ignored me saying NO to the large that they randomly added to my meal when I never asked for it.

If you go here, triple confirm your order...

On December 13th at 5:42pm, I placed an order via drive-thru. My order was taken by an older lady who I believe is the manager. I asked for large fries and a small Fantaa orange with Ketchup and fork in the bag. After checking the bag thoroughly, I realized I wasn't given a straw. I went back and walked into the lobby to help myself to a straw.

I went back to my car and upon having a sip of my drink i came to find out the lid was not secured properly and quite a good quarter of the drink spilled on my clothes. I also came to realize there was no ice in my drink(never asked for no-ice). The drink was at most slightly cooler than average room temperature. This is not the kind of service you would expect from a manager level staff member whose responsibility is to uphold good standards for their staff. I am highly disappointed.

P.S. my fries were hot and fresh, so well done to the...

Absolute worst. Normally I give second chances, even with not having the best of luck lately with fast food.

Drive thru was empty. We were the only vehicle there. Had to wait for fresh chicken nuggets, which I thought was a great start. Got home, and they didn't give me a medium fry that I ordered. Called them and told them, they asked me to come back, so we did. The kid at the window made no attempts at apologies or anything. He whipped open the drive thru door and flung the bag out. Half way home im noticing the bag doesn't feel like it has much to it. The picture is meant to be a medium fry. That they forgot. So... not even upset that they offered nothing extra for messing up my order, but its almost like they gave me less than what was due.

They also don't give receipts.

I will absolutely not be back, and understand completely why they have a 3.3...