Tim Hortons — Restaurant in Quinte West

If there was an option for 0 starts I would have put that. Me and my brother are traveling from Toronto to Ottawa on business we stopped on the first ON route on our way before this one both drive threw lanes were closed and we went inside 1 employee is inside alone and the lines had over 60 people easily, so we left. We drove to this location just so we can get our morning coffee's and baggles we went to the drive threw waited for 15min till they took our order rudely by the way even though we had just 1 vehicle ahead of us, We ordered and our stuff we got the coffee's after waiting for another 10min on the window then our bag that should have had baggles we got someone else's order they gave us a old fashion plane we were on the highway when we opened the bag. The lady on the drivethrew was super rude and the one working on the sandwiches. They had 5 employees at this location but no donuts, mafnis, cold drinks ready. My brother asked politely why the delay 2 of them responded at once and I quote "Go blame the management they aren't hiring".

We are frequent travelers on this route and by far this is the worst experience we have ever had. I understand that 15.50/h isn't much to work for but nonetheless that is their job. Going to Starbucks is starting to look...

Terrible Service at nightshift, very rude for place that is open 24 hrs. Stated cause I enjoyed coffee for over two hours going to call tow truck while I'm in car. Also rude to me everytime I'm in there at night. I feel they shouldn't be working here if they can't be polite snd if someone is enjoying there coffee, they have no right to call a tow truck. Also would they tow a Rv with someone in it. Also whenever I order later at night, there rude to me. Very poor customer service they throw out stuff too early, the other night the sales could've been better since the hotel was full of young hockey players, yet they were moving tables and chairs around, they never got kicked out because of this. Based on what I've seen, I don't feel that these night crew members are up to the task of doing their job. Wouldn't recommend this Tim Horton's to anyone. Washrooms are full of flies, also on the donuts snd food. Very...

0.000 rating.

This use to be my favourite Tim Hortons to go too. Friendly, and AMAZING service.

Since September 2022 it’s gone down hill with management and the staff.

They will never get your order right, they rush you, talk behind your back and also have EXTREMELY ARROGANT & RUDE employees working especially during the night shifts. I will never come here again along with many that have witnessed the chaos of this place.

For three months straight of driving myself and friends. Nothing has ever went smoothly… you guys really need to moderate & look into the people you hire.

I’ve never dealt with such arrogance in ANY kind of industry. Definitely went down hill. I recommend any other Tim Hortons than this one!!! Save yourself the stress & trouble. Ps. If you notice the only good reviews are Local Guide people that call in ahead of time (of course they get...