Mr.Sub — Restaurant in Regina

I have always enjoyed coming to this location and never had any issues up until recently. Last week, I ordered 2 large subs on skip the dishes from this location. Once our order arrived, the bread was very flaky and dry. My spouse and I could tell the bread was at least 1-2 days old, definitely not fresh. We contacted skip the dishes who refunded us 50% which was ok. I wanted to give this restaurant another chance so today I went in. I was greeted by a young man who asked me how I was, which was nice. He proceeded to get his gloves on and then walked to the back. I thought he may just be grabbing something so I stood there waiting for him to come back. After about 30 seconds, I peaked around the corner and he was texting on his phone in the back. I waited another 30-45 seconds and he just kept texting. I finally walked out. He didn’t tell me he would be right back, he didn’t say anything. He just walked to the back and started texting on his phone. I am highly disappointed with the customer service as I was the only customer in the store at the time and should be priority over a cellphone, I would think. After 2 not so great experiences, I will not be back to this location. It is unfortunate...

Terrible service. Ordered for pickup. Estimate was 24 minutes as they were busy. Got there at 20 mins. No one in the store except people who had finished eating for a while. Was told the skip orders are filled after regulars are served so as she was telling me this a regular walked in off the street and she made his food ahead of mine. I was upset with her and she giggled when i said i probably wont be back. Not the first time ive had trouble at this location. Will go to mr aub by the galaxy theatre from now on

EDIT: The owner reached out to me after reading my review and has apologized and renewed my faith in this location. I've gone back and had wonderful service from the young man who was working there. ...

Upon arrival, a young gentleman who was making an order didn't acknowledge our presence or even say hello but the second gentleman, who came from the back, did. As we continued to wait, it became obvious that the young guy was in training so it was understandable as to why he didn't acknowledge us. While placing our order, the young gentleman didn't offer suggestions or upsell anything but the other gentleman definitely showed his experience by asking if I wanted to add any extras such as bacon or double meat. He also asked I was interested in making my meal into a combo. He even asked if I wanted my sub grilled. Those little things make a huge difference in making good customer service. Will definitely...