Old Fashion Foods — Restaurant in Regina

My mother and I were just at the Rochdale Blvd. location. We drove across the city from the East end because I wanted to show her this new location since we've been regular customers for the past 22 years. After purchasing quite a few items, we started to walk to the exit, and a body mist spray caught my eye, so I wanted to smell it. There was no tester there, so I sprayed one pump into the air and waved my arm into the mist so I could get an idea of what it would smell like on my skin, as anyone normally would do at ANY other store that sells fragrances and body mist sprays. The cashier, MARIAH, who had just rung up our items walked by at that moment, and with a very disgruntled look on her face, she chastised me and said "Oh! Don't do that!". She wasn't particularly pleasant in her tone and looked very upset. I responded that I wanted to smell what it was like in consideration for purchasing it and asked her if there was a tester, she then said "No, but uh, don't do that. You could just open the bottle and smell it. You can't be spraying it." At this point I was starting to feel very talked down to, the way you'd talk to a misbehaving child.

First off, anyone who buys fragrances knows that it smells different in the bottle than it does on your skin, and second, it's unhygienic to open the bottle as debris and germs can get inside, so not very good advice from someone who works at a health food store. I didn't say anything else as I was taken back, but Mariah just stood there glaring at me for a very uncomfortable amount of time. I was expecting her to just carry on after reprimanding me, but she just stood there staring at me with her eyebrows furrowed, making me feel very uncomfortable, as if she was watching me to make sure I didn't spray it again... in fact, she kept standing there glaring at me until I finally felt so awkward and uncomfortable that I just left the store. Needless to say, they lost an additional sale as I didn't purchase the body spray after that interaction. When I got home I looked up their website and called the manager STEPHEN. I told him about the interaction, he apologized for the behaviour, but he made the excuse that they don't like people to spray things, to which I said "fair enough, but then there should be a sign stating that policy, because how do you expect people to buy a body spray if they aren't allowed to see if they like the smell of it?" It's a body SPRAY, it needs to be SPRAYED to smell it properly. Seriously! Put up a sign or a tester if you're worried about it. This is just common sense if you've ever worked in any retail location. People want to test fragrances before they waste their money on it.

To make matters worse, I asked Stephen for the cashier's name, but he refused to give it, saying it wasn't their policy to do so. I found this suspicious because all retailers have name badges for their employees, specifically for situations like these. However, a simple search of their Instagram account revealed her name, as they do a "Meet the staff Monday" on their IG account, so Stephen lied about their "policy" of not revealing names, because if that were true, you wouldn't be putting your staff members on social media for the entire world to see. I hoped that talking to the store manager would smooth things over, but when he refused to reveal the cashier's name and lied about their "policy", it became clear to me that he was more interested in protecting his staff member despite her bad behaviour, rather than providing good customer service. A manager's job is supposed to ensure your staff are not making customers uncomfortable and basically chasing them out of the store! Obviously, we will not be returning to Old Fashion Foods again, and I do hope that the owner will see this review and care about this situation more than this manager did. I myself am a retail manager with over 21 years of retail management experience, and I personally know that is is NOT good for business... and to be treated in such an infantilizing way was very demeaning and...

I recently visited the Rochdale Old Fashion Foods, and I must say, my experience was outstanding. As someone who finds shopping for supplements quite overwhelming, I was initially hesitant to venture into the store. However, my concerns quickly vanished thanks to the exceptional service provided by Sarah.

From the moment I walked in, Sarah greeted me with a warm and friendly smile. She immediately put me at ease, asking me about my specific needs and what I was hoping to achieve with the supplements. Her knowledge and expertise in the field were evident, and she patiently guided me through the various options available, explaining the benefits of each product in a way that was easy to understand.

Sarah didn’t just try to sell me the most expensive products; instead, she focused on what would be most beneficial for my health goals. Her personalized recommendations were spot on, and I left the store feeling confident in my choices. What could have been a daunting and confusing shopping experience turned into a positive and educational one, thanks to Sarah's help.

The store itself is well-organized and stocked with a wide variety of health foods and supplements. Whether you're looking for something specific or just exploring your options, you'll find what you need. But the real highlight of Old Fashion Foods is the staff, particularly Sarah, who goes above and beyond to ensure customers have a great experience.

I highly recommend Old Fashion Foods to anyone looking for high-quality health products and expert advice. Sarah's assistance made all the difference for me, and I'll definitely be returning to the Rochdale store...

Went to buy a handful of vitamins, methyl folate, methyl b12 15mg, L-methionine, and the best adult multivitamin to help me recover from a bone surgery that my job depended on and a children’s multivitamin for the kidsHowever I was 8 minutes early at 8:52 am, lights on employees both present and the older woman playing on her phone, I knocked on the door window and she tapped her wrist and shook her hand at me like “no it’s not time yet”. Utterly pathetic the drive behind these employees to come to work and do nothing more than the minimal required effort to collect a check and stay employed. And people wonder why customers go to places like Amazon l. I guess I’ll take my $287.57 pre tax of hard earned money to an establishment that works as hard as I do and is more appreciative of their customer support. This was the first and last time I will cast shade...