Tim Hortons — Restaurant in Richmond Hill

I’ve officially had it with this Tim Hortons location – and frankly, the entire chain deserves to be called out. I came in yet again today for a chocolate croissant (a basic menu item!), and surprise, surprise: they didn’t have it. Why keep it on the menu if it’s never available? It’s misleading, lazy, and downright disrespectful to customers.

And let’s be honest – on the rare occasion they do have it, it’s a sad excuse for a pastry. Stale and nothing like what’s advertised. It's like no one at any Tim Hortons location knows how to make it properly. This isn’t just one bad visit – this is a consistent pattern of poor service, nonexistent quality control, and a lack of basic professionalism.

To whoever’s running the show at headquarters: you should be ashamed. You’ve turned into a Mickey Mouse operation. You’ve lowered the bar so far that people expect disappointment walking in. If this is the standard you’re proud of, then your priorities are completely backwards.

Don’t waste your time, your money, or your appetite. There are dozens of local cafés that care about their customers and actually serve what...

This location never has been ready for online/app orders. The main purpose of app orders is to save customer time in line ups so, when they arrive for pickup ,the order is ready.

Since last year, they never prepared my orders on time and they have not been notified that there is an online order. When you arrive on "Mobile pick up" they ask your name and start to prepare the order, I have tried busy schedules and very none busy schedule. I have opened a complaint with the central office and they addressed the location manager. The location manager contacted me and promised to fix the processing time issue, but still after a year , they have not fixed anything. The only way with the app is to order "drive through" pickup, so they have enough time to prepare your order. so that is just like a regular drive through order.

The reason that I still buy from this location is the distance from my house. I repeat "this is not Tims issue but location issue". I sometimes order in the Rutherford and  Creditstone location (in Vaughan close to my work) and always and always my order is ready for pickup, zero...

Today we drive through to order two drinks but one of lady with glasses listen wrong and give us wrong order without say sorry! I try to order the drink but the employee doesn’t understand me so I let my daughters to order because she knows better than me.She ordered strawberry cream chill but the lady with glasses she give us wrong and complained that my 13 years old daughter and saying that don’t let my daughter to order next time, but before I try to order she couldn’t understand that’s why my daughter speaks up also that lady said the back seat is speaking better and later on she don’t let my daughter order next time!! I want to know what’s wrong with that employee?Does she pass the Tim Hortons training course if not she need take train courses again learn how to respect others don’t judge others especially kids!!!! This is Canada !The middle of ages lady order wrong drink and didn’t confirm with us before she make! speak very rude tone! I hope 🤞 the company should have found out that person to...