Tim Hortons — Restaurant in Rocky Mountain House

Ive updated the stars on this review because i really appreciate the way the manager handled my complaint and provided compensation, however I'm not removing it because i still thi j the problems that occured need to be addressed. Oh my gosh...SLOWEST TIM HORTONS EVER!!!! we have been waiting for 30 minutes now.....30 minutes for a sandwich....1 SANDWICH and somehowthere is NO cheese on my Ham and Cheddar sandwich!!!!! Are you freaking kidding me?!?!?!?! there are 5 people working here right now....1 has just been standing and stirring chili while staring into space intermixed with slowly complaining about the other employees for at least 5 minutes now, she told anither employee, the only nice one and the fastest by the way, to hurry up....maybe dont stand there stirring the dang chili!!!!. The person who was making my sandwich was reading out how to assemble it, so how do you miss the cheddar on a ham and cheddar sandwich when you're reading out what goes on it. This is RIDICULOUS!!!! Absolutely the WORST service I have ever received at a "fast" food place. Unimaginable. Whomever the owner of this location is, you need to retrain...

I called this location after going to the other one in Rocky, to see if they had enough anytime snackers in stock for me to pick up for my girlfriend and I and they said yes we have lots so I went out of my way to this Tim’s to pick them up and asked for 1 jalapeño anytime snackers and 3 garlic ones and was handed only one of each in the drive-thru and had only realized when I had left and was on the highway. I called and they said they had a new co-worker on the window and he didn’t know there were multiple bags in the order. So they took my name down and I could come back in and get the rest. I said I won’t be in town for maybe another couple of weeks and they said no problem. So I was back a week later and they still had the note and got me the pastries but they were completely cold and not enjoyable that way at all. So I mean it was nice they held a note for me to come back and get them but it’s frustrating that the order got messed up in the first place and that when I finally came for them, they were so bad I...

Over 8 min. In line up inside watched many cars go through the drive-through, I know the supervisor was hustling as quick as she could go, but nothing but negative comments from people in line, and I did notice when my sandwich was being made, that the woman making it touched the filthy screen the same one that people on the drive through take orders and handle money.. I could see all of the food cunks and the grease smeared all over the screen. This is a complete fail in my eyes. Dont know how they make it past food safety Inspections Update* so since the recent no parking anywhere because of the repaving I decided to come back and try having breakfast here.. just to be let down yet again.. "no sausage". Its 9 am in the morning and after waiting in line and watching 2 people in line in front of me walk out because it takes so damn long to get food unless you use the drive through... but it's kind of hard when you drive semi. Wish this locations management would tighten their belt.....