A&W Canada — Restaurant in Saanich

I often come to a&w for the vegetation options. My go to meal is a cheese and egger with an added beyond patty, which I have been getting routinely for a year. Today I went through the drive through and placed my order, but I recieved something that looked very different than normal and that resembled sausage (and my sister who is not vegetarian tried it and said it tasted like meat, not a beyond patty). It was also in a bag that said animal protein rather than the purple vegetarian bag. I went back in to the store to show the staff and they immediately agreed that it was sausage, until the cook insisted that it was not, then they switched and started saying it was a beyond patty. I left and took a bite of this "beyond meat" but it tasted very different to me and I felt uncomfortable eating it. My sister went back in the store and asked them to make a new one and double check that it was vegetarian and she would just pay for the new one. Instead of making a new one with a beyond patty, they continued insisting that it was not meat. I have been a vegetarian for 8 years and I have had the a&w beyond patty many many times, and I guarantee that what I received was meat. I ended up not eating my meal and walked away without a new breakfast. I'm very disappointed with this experience and it has made me weary...

Updated review: Recently renovated, the new look is more open and feels bigger. Small booths at the front allow privacy while more tables in the other section are less hidden than in the previous layout. One thing I really thought was cool was, rather than going to the washroom, you can just wash your hands right in the main part of the restaurant. They have sinks and soap right there! This is great sanitary option before you eat and great after you'e been hand-eating onion rings or a burger etc.

This is my "go-to" location. It's centrally located in the so-called "Shelbourne Valley". Staff are friendly and the food is good. My latest meal was consistent with other A & W locations. I would give five stars but the table I sat at was a bit grotty. I suggest more frequent attention to the tables. Other than that...

My friend went to this location on Sept 16 2020 and did the drive through on foot as recommended by the restaurant because inside was not open to the public, and she stood waiting for service with no cars behind her for several minutes while trying to get their attention but there was no response. She waited assuming it was busy but cars built up behind her and so she walked away but heard the next car get service immediately. She ended up having to download the app and order on mobile during which time an older caucasian man went through the drive though on foot as well and was immediately served. My friend is doubtfull that this would've happened if she wasn't a person of colour, and at the very least customer service is very inconsistent. I personally will never be a...