Starbucks — Restaurant in Saanich

I've been a regular at this Starbucks for the past 5 years. 4/19/23, get there between 2 /2:30pm. Wait for the girl at the counter to be done with the previous customer. It took her a while, no big deal. I ask for a white chocolate mocha no whip and a chocolate brownie. She puts my order in in under a minute. Hands me a cold brownie in an envelope, didnt offer to warm it, didnt warm it. When the co worker hands it back to her requests for it to be warmed up, she continues to deal with the next two customers. All the while giving me a look as to Why in hell am I there in the first place, as a customer, expecting any kind of service. Since the coworker notices me waiting for no reason, he warms it up for me. I don't know what she rang in my order as. But I reach home and find a glass of hot milk. No coffee. So I drive back and tell them about it. They talk amongst each other, make me a new cup. Nobody apologized or acknowledged their mistake. I drive back home wondering why I spend my hard earned money in this location? Will I go back... What do...

I experienced slow service due to being understaffed. Was the only person in line, but it still took 3-4 minutes to be helped. One staff working the front, one morr that I saw in the back. Told my order would take 5-10 minutes to prep (coffee box to go), so I left and came back 15 to 20 minutes later. Enough time to drive to the Tim Horton's down the road, wait in a line of 8-10 people, get 50 Timbits, and drive back. They still hadn't started my order by the time i got back, and there was only one person waiting for a coffee pick up. Took another 5 minutes to get my order. Pretty...

I'm a regular customer at Torquay Village Starbucks. A recent renovation is a great improvement, providing more seating while ay the same time making it seem more open and spacious. Staff are friendly and efficient. I love the sou vide eggs to go with my coffee. With Covid 19, I have been very impressed with the diligence of staff in making sure that everyone who enters wears a mask. I have personally been turned back at the door when, in my absent minded state, forgot my mask in the car. I visit this location almost daily, and feel very safe. Cudos...