Tim Hortons — Restaurant in Saint-Sauveur

Hands down the WORST Tim Hortons EVER...I Cant even give rating due to the fact we never got served!!! 1st of all there was basically nothing...barely had any donuts or anything else for that matter...the first day the cashier had no idea on what she was doing and on top of that she was having a full blown conversation with each customer as the line was out the door and gowing...turned around went through drive through which was insanely slow but fast the indoors keep in mind the only Timmies in town Today Day 2...stood in line for 25 mins before even getting to the cash and once we got there the cashier left and took 10 mins to make 2 drinks for the previous customers while 8 other staff members were huddled together at the drive through section and meanwhile a lady in plain clothes (assuming the manager) wearing a headset and another employee walked passed us several times and never once acknowledged that we we're even standing there....again after waiting we left and went somewhere else and at the other place we recognized a lot of faces that were standing in line...

I'm giving it a star and I'd like to explain why.

When you enter a restaurant, you would agree with me that the cleanliness is one of the most important thing in a restaurant. but still, have the minimum of it.

Don't get me wrong, it's a fast food chain and it is not a luxury restaurant. But after going to the bathroom and it's summer, its hot and humid so yea I can't expect to be clean and shiny. But the trash bin more than full, trash on the floor and urine and poop on the floor, cause yea it did smelled alot, there's a problem. I mean even the company is saying that if the bathroom is not clean please see the staff so they can be aware.

So it is what I did, but that they are telling me they will do it when they will close the restaurant. and as for right now they can't do it because they are on a rush.. I mean you guys are 3 and you have 2 clients.

Anyway it sucks because it used to be a nice place.

Clean your restaurant, and people will be grateful to come take a coffee at your...

After spending a few days in at Sauveur for spring break last week we went to the drive thru for snacks for our trip home. (March 2nd) The moment Ray greeted us on the speaker she was super friendly & bilingual! She made suggestions when what my kids wanted was no loner available. When we met her at the window I was compelled to compliment her. She had an infectious, positive attitude & gave excellent customer service ! She said her name was Raymond & in that people call her Ray - like a ray of sunshine ! ☀️. We see far too often employees that are client facing in the customer service industry have poor attitudes & give minimal service. In this case Ray needs to be commended for her attitude & friendliness. Tim Horton’s St Sauveur is EXTREMELY lucky to have her ! I hope you are appreciated &...