Spice N Ice — Restaurant in Sarnia

I don't typically eat out but my parents insisted on going out so we went to Spice N Ice. We ordered butter chicken along with another chicken dish. I got a piece that was not only hard but difficult to break. I asked my family if their chicken pieces were like that too. They said all the pieces they had were good. I asked my family to check my piece and they were surprised to see that it was uncooked. I told the waiter and I didn't want to make him feel responsible since he only serves food (I think) and is not a cook. He went into the kitchen and came back to tell me that they've never had heard such response before about their butter chicken and that they bake their chicken as opposed to boil it. I don't know how that was supposed to be a sufficient response. They didn't apologize and that is what upset me further. I even told the waiter that I wasn't mad at him, but I was upset that the chicken wasn't cooked. My family has been going to this restaurant for a long time and they have never had this experience either. The waiter's response (which I believe was the response of the management) was just to say that it wasn't their problem. I didn't like how they treated an issue I brought to them. It makes me wonder if they would've treated this situation differently and with an apology if I were white. My family didn't want to pick a fight at the restaurant with the manager and we left right after we paid. They didn't even thank us as we left. I will not be returning to this restaurant and I'll be sure to share my experience...

We’re new to Sarnia and found this place via google. Ordered a veal biriyani and a lamb curry for take out just to test the waters and they were both pretty good. We didn’t know what to expect with the seating but there’s plenty of space. We asked for medium spiciness in our orders and it was just right for our palates. Biriyani had A LOT of veal which was a nice surprise (competitors in town take note!) Customer service was great over all, as well.

Now, as south asians we cook a lot of these foods better at home and we’ve also had better in restaurants in bigger cities. Having said that, Spice n Ice is still doing good by those standards, if not great. Some of these dishes take hours of stewing/slow cooking and we can’t simply expect the same in a restaurant.

If you eat halal, they can cater to you for certain meats if not everything.

We will be back to try other things from the...

4/5 - Excellent! My meal was ready very fast and service was excellent. I heard a slow service remark while eating that service took long from other dinners, But not the case at all. Was prefect. Naan was great, rice was good. My Chicken Vindaloo was exceptional. I travel lots and this was right in line with Surrey, BC or Toronto. Had a great meal. Price was great.

5/5 - 2nd Visit was even better. When I came in they had 15 person party on the go and 2nd table was just ordering. It was later in the night and I was in a rush. I never said I was in a rush, they sensed I was in hurry, got me my meal super fast, even with the full party on the go. You won't have to ask for a thing. Incredile service and fantastic meal, with high qualty meats. They have a passion.

This is by far the better...