Tim Hortons — Restaurant in Sault Ste. Marie

The staff were rushing like crazy, and I was handed an Iced Capp with the lid not secured properly. Half of it was already dripping down the sides. I asked for napkins and was given only two, but by that point, the drink had spilled all over the interior of my 3 day old new vehicle.

They made me stand around and wait 10 minutes just to talk to someone.

When I brought this issue to the store owner, I received no apology, no offer of help, and not even basic courtesy. He wouldn’t even tell me his name. I had to go back inside and practically beg for more napkins afterwards.

They used to treat you like a person when you got your coffee at Tim Hortons and now you are lucky if someone even makes eye contact as you tap your card. They want you to complain in the app so it can go right under the rug. No thank you, I’ll just never spend my money at Tim...

This is one of the places where they need to be tought why the coffee should not be filled right up to the brim.. If Coffee is one of the main product of Tim Hortons then everyone should know how to serve a coffee and what 1 cream means. Todays was an extremely disappointing experience with their coffee as well as their staff's attitude, which must be changed right away. Let's make Coffee & Service Great Again at Tim Hortons. Also, it seems that these people are cheating CRA as they do not even offer the receipt to the customers... CRA, please investigate these people as to why they DO NOT ask their customers if the customers want to get receipt or not.. Other Tim Hortens, Please start asking the customers if they want a receipt or not.. This is a VERY BAD practice of not asking about...

I'm pretty sure my toddler got food poisoning from their timbits. She ate 1 and half timbit and started throwing up. I smelt the timbits and they smelt like yeast and did not smell sweet at all. She was feeling fine before she ate them. Then she felt sick with stomach pains for the last 24 hours now. Almost had to take her to emerge.

Please make sure the stations are all sanitary. Make sure frozen and unfrozen foods are put where they need to be so they don't go stale and then reheated. It was the sour cream glazed timbits, which looked like honey dip. Something didn't seem right about them. Odd texture.

Also, there must be a better way to handle a complaint in person rather than telling the customer there's nothing they can do and that we have to go online to...