Tim Hortons — Restaurant in Selwyn

Very unhappy with my experience. I received a free beverage for my birthday and the cashier said I could order any drink, then I ordered a chocolate chill. All of the sudden, the supervisor Lauren shows up and says I couldn't get that drink, which by the way was already made. She made me change to a hot drink. I asked if the "chill" drink was going to thr garbage. She said "no, it will go to the next customer who orders it". Seriously?? It is over 35 degrees today, the drinking had whipping cream on it and it will just sit there for god knows how long. Overall, a horrible experience thanks to this badly trained supervisor who doesn't seem to understand what a good customer care is. And to add, I would say there will be food concerns with whipping cream sitting for a long time in this hot weather! And the other person who served me did say I could get any drink! Come on Timmis, you can do...

We got 4 medium lattes with oat milk and 3 sugar in drive thru at around 8:15-8:20. Out of that one coffee was just 60% of the cup than the other three. In less then a minute after receiving the coffee we went back to tell them the issue. And then, not sure of it was the manager or supervisor, she came out saying she made the coffee herself and It was the foam at the top which settled down thats why the fourth coffee was 60%. But how come the other three were full??? She was contradicting her own part. She started arguing with us. Now it was not about the coffee only. It was about the customer service skills which this lady lacked. She was very rude. Even though it was their mistake we were still politely talking but SHE was yelling at us. It has ruined our day. This was our last time at this Tim Hortons. I request the owner to please...

The worst experience ever in a Timmies!! There was only one customer sitting inside and one waiting for his order..so NOT busy. 7 times, employees walked by me without acknowledging me let alone taking my order! Finally I had to "request" that my order be taken and still waited. I ordered a coffee and muffin. Enployee NEVER made eye contact...it was obvious that this 40 something year old man did not want to be working today! I once again had to wait some 3-5 minutes to receive my order! He said "have a good day"..but my dog would have been able to say it with more enthusiasm. A few years back, this Tim's used to be packed with customers! It was the place for residents of Bridgenorth to meet and chat with their neighbours...no wonder that there was no one there! I will...