Tim Hortons — Restaurant in Shelburne

Finally, a Tim Hortons that gets it right! And trust me, folks, I’ve seen some doozies. As a proud Canadian who spends so much money at Tim Hortons that I’ve occasionally considered leaving my six-figure job just for the food and beverage discounts, I know my Timmies inside and out.

I’ve been to over 500 Tim Hortons locations across this great country—living in Vancouver, driving cross-country, you name it. But let me tell you, the Shelburne Tim Hortons at 802 Main Street is the only one I want to visit again. Why? Because they consistently get my order right every single time. Hold the door, folks—this is rarer than a moose doing a double-double backflip!

Now, I’ve seen some catastrophes in my time. Like the Surrey Tims that once served me what I now call a “coftea”—a double-double with a tea bag tossed in for good measure. Or the Tim Hortons near me on the 89, where the manager seems more interested in ogling the young staff than running a respectable establishment. (That was the same place that served me the infamous turkey bacon club—with no turkey but enough mayo to double as a flotation device.)

And let’s not forget my beloved Alliston location. Whether it’s rush hour or just me in line, you can count on a 15-minute wait while the manager refills things that were already full. Efficiency at its finest!

But enough about the disasters. Let’s talk about the rare gem—the Shelburne Tim Hortons. This place runs like a well-oiled coffee machine, and it’s all thanks to one superstar GM: Amanda.

When I visit most Tim Hortons, it’s like watching a chaotic circus. Orders flying left and right, workers spinning in circles, and me silently wondering what surprise concoction I’ll end up with. But with Amanda at the helm, it’s like watching a symphony. This woman has the place by the jugular—she knows what’s happening at every moment.

I’ve visited this location about 20 times, and more than half the time, Amanda’s been there, running the show like a coffee queen. The true test, though, is what happens when the boss is away. One late evening, I overheard some staff debating what to do when they ran low on bread. Instead of panicking, one of them said, “What would Amanda do?” That’s right—WWAD! And just like that, they all knew exactly what to do.

Bravo, Amanda. You’ve turned this Timmies into a sanctuary where I can sip my coffee without breaking into a cold sweat about what might show up in the bag.

Shelburne Tim Hortons, you’ve set the gold standard. To all other locations: take notes, hire an Amanda, and maybe, just maybe, you’ll get...

A lot of the complaints about this location are about the speed of the drive through, which I wouldn’t mind if they could keep products stocked. News flash! They don’t. Went there for a chicken noodle soup, sandwich, and tea. They apparently stop making soup at 6 and ran out. No bread for the sandwich, and got a bagged tea instead of steeped which everyone knows is not comparable at Tim Hortons. This is a consistent problem I’ve experienced. Tim Hortons: if you’re going to use the traditional appeal to retain customers from macdonalds than try offering consistent service and quality food for the price. Every year your food and beverages taste worse. Cost cutting is going to kill your business.

UPDATE: Went in again to try to get chicken noodle soup because I’m moving tomorrow, we have no food in the house, and it’s the only place to eat in Shelburne. Big surprise they were sold out of it. So I went home and made a mobile order for 30 mins later when they said they would be restocked. The order was ready on time which was great. But, my boyfriend and I both got a large soup and a sandwich. Soup was literally a cup of chicken broth with one piece of chicken in it each and a sprinkle of veg and noodles. I asked for mayo on my sandwich instead of ranch, which didn’t happen. At least I actually got a steeped tea this time! Seriously, don’t waste your money at this location. If we as consumers keep supporting businesses that consistently offer an inconsistent, sad product we are basically saying that it’s acceptable for a business to behave this way as long as convenience stands. So happy that I’ll never have to spend my...

Just left this tim hortons branch feeling extremely disappointed. I ordered a veg wrap with a hash brown and slice cheddar cheese. Firstly, the girl who took my order couldn’t understand the simple order and i repeated it 3 times. I don’t mind repeating but i got the wrong order. They added cream cheese and the lady who made the wrap almost threw it towards me. When i found out my order was wrong i went back to tell her and she said we ran out of lettuce do u still want the wrap? I said ok. Then i waited 10 minutes and she made another wrap and without apologizing or anything she again dumped it in front of me and turned away. It was so insulting. She was nice to everyone else but maybe because i was wearing a hijab she was acting that way. I didn’t say anything and came out quietly. And when I checked again this is what i got. The cheese was hard at the ends and scattered and the wrap wasn’t even heated properly for the cheese to melt. I’m not a very picky person. I’m a regular tim hortons fan and have never met a rude tim hortons associate. We were coming back from 3 nights of camping at sauble falls and were very tired. The last thing we expected was to meet an unfriendly, unapologetic and...