Boston Pizza — Restaurant in Sherwood Park

Absolutely a bad experience. This boston pizza is my go to location as its close by and usually has good service and food. Being in the restaurant business, I know that customer service is a priority alongside the food. I had ordered food for pick up and when I arrived, the dining room was empty aside from 1 table. This was around 830. I waited patiently at the front while the male server was busy at the terminal. I then decided after 5 minutes I would try to get his attention. Now he was young and seemed to be alone. But after 5 mins I tried to call him, so I went to the dining room and yelled out "Hey!" "Hello" and "Excuse me" to no avail.

Only after he finally saw me waving my hands erratically and yelling Hi Hi Hi, he said one minute. When he finally come to the front and I informed him Id been waiting and trying to get his attention for so long. No apology or any acknowledgment. Just business as usual.

I think some kind of system needs to be put in place to overcome the blind spot at the front counter. Yes, I saw the mirror on the ceiling, but for that to work one must be diligent in monitoring it. Now my restaurants get really busy, but we are always vigilant in watching the front counter.

Perhaps the manager can re-train the young lad at the front and existing staff on multi-tasking. Also, the food was ready and waiting for me in the heating cabinet. Next time Ill wait in the designated parking pickup stall and not waste my time going to the counter. I didnt want anyone to get cold so I thought it would be easier on staff if I came inside.

Side note to the manager: My family loves this BPs so I will be back. One bad experience doesn't over-shadow...

This place needs to train waitresses on the way they speak to a customer . Went last week , Ordered cactus cuts to start, took almost a half hour. We were there right at opening 11am. No one was there yet so no clue why everything was in slow motion. Anyways, the cactus cuts came wayy overcooked and burnt. Had to flag down a waitress to get it fixed . It was charred. so gross. The waitress we flagged down wasn't happy she came to the table . Bubble Blondie said "sup" or "what's up" couldn't hear over the negative stuck up tone. Asked if we could exchange these as they were over cooked and burnt. Yes im repeating myself. She said, IN SUCH a gross way "oh you didn't order them well done " since WHEN in the last 3 years, I have been ordering them, can you " request" well done? "Yeah yeah will get it fixed" then they came back soggey and undercooked. What is that to you? Rare? Seriously. It's not a steak . Gave up then and there. Our main waitress with glasses, no idea what her name was, kept getting our drinks wrong and had the personality of a tree trunk. Didnt know where she was half of the time. She didn't even speak when she hovered over waiting for us to pay . My husband still tipped over 25% because he felt bad for the chef NOT the waitresses. After glasses saw the tip, it was the ONLY time our waitress had a smile.

The way we were spoken to made me check for spit in our food every dish that came out. Very very bad customer service ,good beet salad and...

Tried ordering over the phone for my family who has covid and can't actually come to the door to greet the deliver driver. I was told they would not accept payment over the phone. Then they told me to go online and order through the ap, once on there it told me no delivery was available. So I called the store back and explained the situation and was told the kitchen closed off delivery so they could catch up on orders. Then I was told it was ILLEGAL to take credit card payments over the phone. Learn your facts that is incorrect. Per the credit card security these are the measures:

It can be safe to take credit cards over the phone as long as you follow the right protocols. The most important thing when it comes to taking credit cards over the phone line is ensuring your business is PCI compliant. PCI is short for PCI DSS and stands for Payment Card Industry Data Security Standard

I Tried pre ordering this morning and couldn't do that, tried again this afternoon and took 35 minutes to be completely dissatisfied with your company. I ended up giving skip the dishes the business and unfortunately due to your terrible customer service I will not be returning. My family has covid and wouldnt be able to answer the door and Boston pizza you really dropped the ball. I understand it's a busy day but the poor customer service is...