Subway — Restaurant in Sherwood Park

BE WARNED! This location will overcharge you to the MAX if you get extras. Ordered two subs instore and asked to double the meat on both subs as sometimes the standard serving just doesn't curb the hunger. While the server took time to set up both sandwiches I was perusing the veggies and noticed both salad selections were browning, one of the tomato bins was mush, and some of the other veggies were still frozen. This made the ingredient selection a tad challenging but we prevailed. When it came time to pay for the TWO footlong subs, meat doubled and two pops the bill was $70 dollars. I asked how in the world the subs could come to that price. I was showed the charges and turns out they had charged me 4 dollars extra PER COLD CUT. Not the standard $4 dollar charge for double meat, but $4 dollars PER TYPE OF MEAT on the sub. So that would be $4.00 for extra ham, $4.00 for extra salami, $4.00 for extra turkey, etc... The explanation was "We do not have a double meat option". I then asked what the price of the sub is by itself because it just doesn't math properly, which I never got an answer. I was being charged more than the price of the sub alone for double meat. We have had the double meat option several times at various locations/online and never been charged this much. The other server came over and re-worked the bill. In the end I paid $52 dollars for two subs and two pops, still thought this was a bit high but I didn't want to cause much more of a scene. When I got home I decided to place the same order at the same location online, the total came to $43. Needless to say I was overcharged and will not support this location...

I wasn’t going to leave a review, but I wanted to check what previous reviews said after the experience that I just had there and was surprised to see many of the same experiences that I just had with being treated poorly.

I was ordering a 6 inch flatbread sub from a young man that I was thinking looked like he should be a model and was asking politely for extra bacon and extra cheese, and just that I wanted the cheese on the top and the bottom, not altogether, and certainly did not ask this in any sort of rude way, but he had this evil look come into his eyes, looked me dead in the eye and went completely still and said excuse me im doing it and I said OK but he kept going with how I needed to be quiet and be patient so I just walked out and the whole way walking out of that store he was muttering things at me. This was...

Best Subway I have ever visit. I am very impress the way sandwich artist (Oscar's) work. He was making sure the cleanliness plus customer requirements. Very good and polite. Very Important He was keep changing his gloves while doing different sandwiches though he was very busy. I am pure vegetarians Usually I have to keep asked subway representative to make sure atleast use clean gloves but I don understand why they feel so bad about it. This subway I didn't even need to say a single time...!!

Thank you Oscar and thank you team for such a nice and proper service. You guys are awesome. I highly recommend subway authority to have such procedure to maintain customer's satisfaction just like...