Our family had been going to this restaurant for years. Unfortunately, we are no longer enthused to go. Because of bad service at another restaurant across the street, our party of 3 went to have dinner here. It started off well enough. The service was accommodating. We got to sit out on patio after a recent rain. We were served our drinks well. Then, I got served my meal. Shortly after, my dad got served his meal. My daughter had not received her meal yet, so we patiently waited before starting our meals. After 5 minutes, I started sharing some of my meal with my daughter while she waited. My dad and I ate ever so slowly. After 15 minutes, I got up and walked into restaurant to ask where my daughter's meal was.?? It was discovered that her order was never entered into the system! I immediately re-ordered her meal. When it eventually came to her, it was not even a meal. It was just four pieces of lemon chicken with nothing else! The miscommunication that happened with the staff there was very disappointing. It was an especially unpleasant experience for my daughter. I was astounded that we got no compensation for their mistake. I was charged full price for my daughter's food. Courtesy was lacking in the situation. They did not seem to care much, for the major inconvenience to us. The only way in which they tried to compensate was by giving us each, one extra fortune cookie! We threw them out at home. They were...
Read moreWorst experience l had in a long time, we phoned head to see if the had air conditioning, l have asthma and it was a stifling hot day..got there they had a window air conditioner this huge room and the door to the patio was wide open well it was hot inside. Too late to go somewhere else... ON TO The FOOD..we ordered dinner for four the food came lemon chicken was so so.. the chicken balls a chain saw would have been the go to cutting tool..we started eating and were waiting for the rest of the food.. call the desk clerk over as we never seen our waitress and 20 minutes pasted..told him are food was not all there..he asked did we order more, l said no we just want the diner for 4 we ordered.. he has to check computer.. comes back tells us we didn't order anything else.. l starting to loose it. And said yes we ordered a dinner for 4 but its not all here..he tells me again we didn't order anything more.. l tell him meal we order not all here...you get waitress.. he stammers but you have meal..l just stare at him and he says he will get waitress.. she finally shows up asks what's wrong...l teller we have not got the full meal...she looks at table oh scurries away about 15 minutes latter she comed back with the items that are missing..no sorry or anything...l says this is unexpectable mention the over cooked chicken balls... l get the your a idiot look and she leaves never to be...
Read moreA nice, clean, Chinese-Canadian restaurant, the proprietors seemed friendly, and the service was prompt. The food was also decent, I had a very tasty Singapore rice noodle, and was pleasantly surprised that they used real BBQ char siu, instead of doing what so many other small town Chinese restaurants do by cheating with diced up porkchop. On the other hand, their pad thai was disappointing, bland, and they tried to cover up the lack of that authentic sweet/sour/savoury taste by using copious amounts of chili sauce. Maybe some ingredients like tamarind and fish sauce are hard to come by in Wiarton, but that dish certainly let them down, and in my opinion, shouldn't be on the menu. I did appreciate that they allowed substitutions to turn some of their dishes vegetarian. Overall, it was decent value, portion sizes, and flavour...
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