Tim Hortons — Restaurant in St. Albert

Worst service! Staff are so rude! I’ve always gone to this Tim Hortans and everytime i get served with the rudest staff. there is one lady who is always at the window in drive through who when you explain that they messed up your order gets passive aggressive and explains that it’s YOUR FAULT your order was messed up. I ordered a large ice coffee with extra cream and light ice and a 10 pack of timbits all honey dip. i received a medium iced coffee with barley any cream and instead of putting light ice i can tell all they did was water it down. the coffee tasted harsh, (they always add cane sugar syrup in it, which is how the drink is made, and it tasted like i was drinking black coffee) when i told the lady i ordered large she proceeded to tell me “well there was only medium rang in” then proceeded to hand me the drink i didn’t order with a rude attitude.(this same lady is always at the window she has dark hair, looks in her 40s, has many pericings on her ears, and is bigger sized) as a younger person i was scared to stand up for myself and actually receive i ordered so i just drove away. then when i was home i opened my timbits to see i got a mix of all kinds not all honey dip, it’s fusturating when i just wanted to treat myself to timmies and i receive this service. although, the man who received my order was kind and made sure to reassure what i ordered but the lady at the window had the ruddest...

This Tim Hortons has been going downhill lately. The staff are so focused on getting people through the drive through that the service has declined greatly. The other day I ordered 2 regular coffees and a water and they asked me to pull around to the back door. The car behind me was also asked to pull around. Waited 3-4 minutes before the car behind me (who ordered food) got their order. Asked the staff member about my order and they said it would be right out. 2-3 minutes later they came out with my coffees and no water. Normally not a big deal except that they insist on charging for water (the cup) and I had paid for it. Asked about the water and they said to hold on. Another staff member came out with an XL tea and gave it to me. Took the tea and went on my way as I didn’t want to wait any longer. This is just one of many similar instances that I’ve experienced here. I understand that they are timed with how quickly they get people through the drive-through and they want fast times recorded for their location, but that shouldn’t come at the expense of...

April 15 415PM, Order 1 coffee and 1 pack of hockey cards. She gives me my coffee and walks away shutting the window. When I didn't drive away, she comes back and asked what's up. They can't figure out why I didn't get my cards. The one woman in the background is yelling "I took his order there was a pack of cards on it". They then tell me I wasn't charged for it. So they have me scan my card again. Doesn't work like that... scan it again this time saying they are refunding. Doesn't appear to have worked on there end. Asks for help and now 3 people are at the window trying to solve this absolute best selling mystery novel. 7 minutes of this and the line-up behind me of cars are getting rightfully irate. I finally looked at them with disbelief in my eyes, and said JUST FORGET IT. I drove off knowing i would NEVER be going back there again. Sad that n one has trained these individuals on customer service and the POS system they use. Hey...in the future....just throw me a pack of cards.... it won't sink your business....