Tim Hortons — Restaurant in St. Catharines

My friends and I frequent this location as a meeting place to have coffee so I have many interactions here. One of the last times we were there (overnight). We watched people sleeping in the lobby, a hand sanitizer fall off the wall, bathrooms were absolutely disgusting. We watched staff go on break and avoid actually cleaning the washrooms. To get a coffee you may as well pack a lunch because no one even is coherent that people are there waiting sometimes for 15 minutes just to get staff attention.

Now when we visit we noticed the bathrooms are roped off at a certain time, not sure exactly when or what time this happens but everytime we are there it’s always roped off and closed.

As a disabled person with mobility issues and an ostomy bag, going to a place that serves food and drink and having no access to use the washroom is utterly disgusting. I have to resort to emptying my bag into an empty coffee cup, and deposit it in the garbage in the building because there are no garbages outside the building.

Tonight I witnessed an OPP officer go in and try and use the washrooms. She stood there for many minutes to get staff attention, you guessed it no one even noticed her. She then had to resort to using the washroom at the neighbouring gas station because Tim’s staff were apparently too busy to acknowledge her, and she couldn’t use the bathrooms.

This location is a nightmare. The staff is clueless of who is in the building, you cannot use the washrooms regardless of your situation, and if they do notice you you are told to use the washrooms at the gas station???

If I could give this location a negative star review I would. Sadly it’s the only Tim hortons open late night when friends and I get together as we all used to work midnights. If you have the option to go to another location, I’d say do that because this location especially over nights cares less about customer service, and cleanliness then being in the back doing whatever they are doing.

Do better Tim Hortons, I know in my day if I showed this lack of care in my job I woulda been fired. Maybe that’s what’s needed and make this location close at a certain time because there is no point of being open if staff doesn’t even acknowledge customers and you have to go into survival mode if you at all need a washroom.

User Beware!

And a special note: I have read previous reviews. I ask that you do not ask me to call into a 1800 number or click on a link to further discuss my review of my experience. I am not playing ball with a generic BS response.

Just do better! Or...

I absolutely hated this experience. I ordered two breakfast sandwiches meals, and they completely screwed them up. The person who took our order entered EXACTLY what we requested into the system, but only gave us two sandwiches, and a tea. My father's coffee, and our two, hash-browns were removed from the order without our knowledge, though the lady stated that we didn’t order what was missing. This resulted in my father having to pay for his coffee after I had already paid for it. As well, the person who took our order was really impatient, and demanding. Rather than giving us time to sort out our order, she continued to (loudly) say "I can help who's next" at us, and the people in front of us, despite the fact that we were clearly not ready to order. She was loud, and obnoxious the entire time we sat there, making it incredibly difficult to talk without being interrupted. On top of everything, my tea wasn't stirred, and my father's sandwich had hardly any sauce. Overall, this was by far the worst Tim Hortons experience I'd ever had. Do better.

Note: While this isn’t the hugest deal in the world, it is still quite frustrating. Especially when you consider the fact that this isn’t the first time my dad’s orders have been...

Very Bad service.

To begin With:- Their Espresso machine is Always On Cleaning or Not working. Secondly:- Sometimes they will say We have No Coffee beans Sir.Sorry for that.But what can Do with your sorry bru when I have only 10 Mins to reach at my 12 hour work location and you said No to my First coffee and wasted my enough time in drive thru so that i cant Go anywhere else for coffee(At least have some professionalism put a paper sign for costumers Somewhere at Drive thru.So people Could get their coffee at MCdonal which is Literally 200M away.

Moreover:- They hired new Girl.I have Ordered Medium coffee which is $2.40.She Charged me 6$.I was in rush Already late for my work.When i went there realized that she charged me more than Double amount.I understand this could be mistake.But if you have new staff and you are training them.You should train them Closely.Old lady was giving her instructions From Restroom area.🤷‍♂️🤷‍♂️ I know if I go to them and Complaint about this and Show them Transection and order detail they will give me Free Coffee or Something like that,which I dnt want.Just Be Professional. Dnt loose Costumers Day By Day hour by Hour.

Bad Bad Bad. If you have limited time to go for...