Tango Boutique — Local services in St. Catharines

Absolutely horrific customer service...brand new coat $350.00 with tax worn for 45 minutes total, the button loop ripped, popped out in my hand, not the button but the actual elastic loop that goes around the button, I asked for a replacement but they said that they had no more in stock then I requested a refund and I was told no because it had been worn which is hilarious..I owned the coat for 10 days and this is how they stand behind their quality! I was offered $15.00 to fix it ..anyways be careful if you decide to shop here...they do not stand behind the quality of their items...if they did they would expect a coat to last longer then 10 days...and only being worn a total of less than an hour over those 10 days.

**In response to the owner today is January 20th, you are an absolute liar..I informed your worker that I would be in the area if you would provide me with a refund but I would not be driving over an hour for 15.00. I have left you my contact information to address this properly to which you refuse! I stand by what was noted earlier DO NOT SHOP HERE!!! Do at...

I’d been looking for a store to shop in my area for a while and finally stumbled on Tango and I was delighted, until I asked the assistant, Phylis, I think, if I could take a picture. I needed to consult with my daughter on colour. The response made me feel like a criminal. I needed a dress so I kept looking. I asked to try on 3. I came out of the dressing room with one on (which normally I don’t do) to see if I would get any assistance. I didn’t. I approached the counter to buy one. I wasn’t sure of the price. It was on a rack marked 50% off but the tag did not appear to be marked down. I didn’t ask. I paid $200 plus tax and my $200, or $400, dress was bundled up and wrapped in a piece of tissue with scotch tape and handed to me. I was told to have a nice day. Truly sad. I would have liked to be a...

Zero stars. Very poor customer service. No refunds or store credit were given on an item that was returned. Blamed me for returning the item defective but it was only tried on and it wasn’t damaged in any way. They claim I soiled the item, which I did not. Now I don’t have the item or a credit/refund! What a complete rip off! Spare yourself your hard earned money and aggravation and do not buy...