Subway — Restaurant in St. Thomas

This was one of the most frustrating and dishonest experiences I’ve had with a fast food chain. I used the Subway app and selected the deal that said “6 inch free with a footlong.” The app clearly showed my total as $15 at checkout. But the moment the payment went through, I was charged $23. No warning, no correction, just full price charged after showing a discounted total.

This isn’t the first time this has happened to me either. It happened once before and I let it slide, thinking it was a glitch or one-time issue. But this is the second time now, and that makes it clear this is a pattern. I’m sure it’s happening to other customers too, and they probably don’t even realize they’re being overcharged.

This is blatant bait and switch. They lure you in with a discount, show the lower price at checkout, and then charge full price after you pay. That’s deceptive and completely unacceptable. I went to the store expecting help, but the employee didn’t care at all and just told me to contact support. I did. I called, submitted tickets, and got nothing. No help, no refund, no accountability.

And to make it worse, the sandwiches weren’t even fresh. The bread was stale, dry, and tasted like it had been sitting out all day. Paying full price for that is bad enough getting scammed into it is even worse.

Subway, fix your app and your customer service. If you’re going to advertise deals, they need to work. Don’t show one price at checkout and charge another once payment goes through. That’s fraud, plain and simple. I want a refund for the 6-inch I was promised for free, and you need to stop scamming your customers before more people catch on.

Purchase Date and amount visible on receipt, apparently after a google search this is happening to a lot of people, subways not honours...

I placed an order for a cold cut combo sub through the mobile application and proceeded to the store to collect my order. While observing the preparation of my sub, I noticed that the employee responsible for assembling the sandwich initially only added salami, omitting the other two types of meat (bologna and luncheon meat) that are typically included in the cold cut combo. Upon inquiring about the absence of the other meats, the employee initially asserted that the salami contained all three types of meat. However, upon further prompting, he added the bologna but still neglected to include the luncheon meat. Despite my repeated inquiries, the employee continued to assure me that all three meats were present. Consequently, I decided to accept the sub and leave the premises to avoid causing any further inconvenience. However, I have resolved not to patronize this particular establishment again and advise others to exercise vigilance in ensuring that their sandwiches are...

Walked in to find an employee sleeping at a table. When I walked in nobody was there to help me. I opened and closed the door a few times to ring the bell as I was unsure if the person sleeping was an employee or not. After some time I was about to leave and the employee woke up and then began to help me. However this employee I'm not sure was on shift or not but she did not wash her hands she just walked behind the counter and began to ask me what I wanted. After helping me someone from the back finally came around. The employee helping me finished then proceeded to go sit back at the table and put her head down again while mysterious gentleman who finally appeared finished packing my order and again nobody washed there hands. Now this was in the morning however it was 8am. Usually, have okay service here, but unfortunately, it is not today and found it very...